Pharmacy Operations Manager

Pharmacy Operations Manager (Manager Patient Services)

We're looking for a people-first leader who's energized by building strong teams and making a real impact in patient care. If you're a motivated self-starter with healthcare or pharmacy experience-and you thrive in fast-growing environments-this could be a great fit.

As Manager of Patient Services, you'll lead a team of Specialty Liaisons working directly in hospital-based specialty clinics. You'll support day-to-day operations, coach performance, and make sure best practices are consistently delivered for patients and partners.

• Lead, coach, and develop a team of Specialty Liaisons in specialty clinics
• Drive a high-quality patient experience while meeting service, growth, and performance goals
• Support onboarding, training, performance feedback, and professional development
• Partner closely with clinics, pharmacies, and internal Shields teams to keep operations running smoothly
• Identify opportunities to improve workflows, efficiency, and patient outcomes
• Build strong relationships with clinic and health system leaders
• Ensure coverage, accountability, and consistent use of best practices
• Share updates and insights with leadership and collaborate on growth initiatives
• Proven people management experience, ideally in pharmacy or healthcare

If you're passionate about team leadership and improving specialty patient care, we'd love to meet you.

Education & Experience

• Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred
• 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
• National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role
• Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.

Job Salary: 

An employee in this position can expect a salary rate between $70,000 and $95,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law

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