Pharmacy Tech I

Schedule: Training: 06/15-08/04/2026 8a-4:30pm CST M-F (no time off permitted during training) Schedule Times: This position follows a standard 8.5-hour workday Permanent schedule will be determined based on business needs after training is completed. The Tech I Prior Auth takes in-bound calls from providers, pharmacies, members, etc providing professional and courteous phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of reviews. Transfers all clinical questions, escalations and judgement calls to the pharmacist team. The Tech I will also assist with other duties as needed to include but not limited to: outbound calls, reviewing and processing Prior Auths received via fax and ePA, monitoring and responding to inquiries via department mailboxes and other duties as assigned by the leadership team. *Minimum 2 years of experience in a high volume call center - healthcare or PBM/prior authorization-related preferred. (Make sure this is obvious on the candidate's resume to ensure proper shortlisting.) Must have some familiarity with medical terminology and coding. License or Certification is acceptable

• Pharmacy Technician license with no restrictions, must be active
• National pharmacy technician certification or certification or licensure per state regulations.
• Advanced computer skills including word processing and spreadsheet utilization.
• Excellent customer service skills (written and verbal) a must. This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
• At least 2 year experience as a pharmacy technician coordinating activities in an administrative support function.
• National pharmacy technician certification. Eligible for state registration, certification or licensure per state regulations.
• Advanced computer skills including word processing and spreadsheet utilization.
• Excellent customer service skills (written and verbal) a must. Education Verifiable High School diploma or GED is required. Pharmacy Technician license or certification (active and no restrictions) What days & hours will the person work in this position? List training hours, if different. 06/15-08/04/2026 8a-4:30pm CST M-F Schedule Times: This position follows a standard 8.5-hour workday