*Pharmacy Tech I

Job ID: 26-129694Position Type: Offsite Location: RemoteWork Type: FulltimeEst. Pay Range: $19.00/hr. to $20.00/hr. all-inclusive on W2Position Summary:

• The Pharmacy Technician is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response.
• This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.

Duties:

• Strong verbal communication and professional phone etiquette.
• Ability to speak confidently with physician office staff and healthcare professionals.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Strong attention to detail and accurate documentation skills.
• Ability to manage repetitive tasks while maintaining quality and focus.
• Ability to set up computer, vpn and other application at home
• Ability to work independently and as part of a team.

Experience:

• Able to apply basic computer skills.  Knowledge of Microsoft Office Suite: Excel and Word required; Access, Outlook, PowerPoint, Visio preferable.  Keyboard skills essential.
• Must be able to multitask and utilize multiple system applications simultaneously. 
• Basic pharmaceutical knowledge pertaining to terminology, calculations, and protocols.
• Must be able to utilize available resources independently and provide high quality work. 
• Must be able to absorb presented information, display motivation, seek development and problem solve.
• Ability to adapt and change with workflow and shifting priorities.
• Must possess excellent written, verbal, grammar, and listening communication skills.
• Must be able to deal with a diverse customer base (internal and external) in a friendly and confident manner.
• Ability to maintain confidentiality of PHI (Protected Healthcare Information).
• Previous experience in a call center, healthcare, pharmacy, or customer service environment.
• Familiarity with prescription refill processes and medical office workflows.
• Knowledge of HIPAA regulations and patient confidentiality requirements.

Education:

• Verifiable High School diploma or GED is required.

Employee Benefits: At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: Four options of medical Insurance Dental and Vision Insurance 401k Contributions Critical Illness Insurance Voluntary Permanent Life Insurance Accident Insurance Other Employee Perks LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.