Pharmacy Technician

Welcome to The Family!! The Pharmacy Technician is responsible for supporting the clinical pharmacy team in delivering efficient, patient-centered pharmacy services within a primary care setting. This role works collaboratively with pharmacists, providers, nursing staff, and patients to address medications access needs, support pharmacy-related workflows, and improve overall patient care operations. The ideal candidate is organized, adaptable, team-oriented, and eager to learn and grow within an ambulatory care environment.

SPECIFIC RESPONSIBILITIES

Under general supervision of the clinical pharmacist, the pharmacy technician will assist with pharmacy-related operations and patient support activities including:

• Lead completion of prior authorizations: complete prior authorization forms, negotiate authorization status with insurers, track status of prescription approval, and when necessary, alert clinical pharmacist/primary care provider of denials or nonresponse.
• Address medication refill requests from patients and pharmacies utilizing practice protocol.
• Assist in solving medication access and formulary issues to determine cost-effective treatment alternatives.
• Coordinate timely delivery of medications to be administered in the office.
• Facilitate enrollment of patients in patient assistance programs and grants.
• Respond to patient messages regarding non-clinical, pharmacy-related concerns.
• Assist pharmacy-related quality improvement measures:*
  • Address medication adherence concerns and document in electronic platforms appropriately
  • Track and organize patients at need for pharmacy interventions to reach quality metrics
• Support a collaborative team environment by communicating effectively, assisting with workflow needs, and adapting to changing priorities throughout the workday.

This job description is a general description of the essential job functions. It is not intended to describe all the duties the Pharmacy Technician may perform.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent
• Minimum of two (2) years of pharmacy technician experience required*
  • Previous community pharmacy or clinic experience preferred
  • Training in electronic health records (EHR)/Athena preferred
  • Experience with CoverMyMeds or other payer platforms preferred

CERTIFICATES, LICENSES, REGISTRATIONS

• Current registration as a Pharmacy Technician in North Carolina or eligible
• Pharmacy Technician Certification Board (PTCB) certification preferred. If not certified at the time of hire, must obtain certification within 6 months of hire.

Pharmacy Techs receive the following benefits:

• Medical
• Dental
• Vision
• 401K
• Paid Holidays
• Paid Time off
• Employee Assistance Program
• 8- HOUR DAY SHIFTS
• Weekdays only; No weekend or night shifts

We are an equal opportunity employer.