Pharmacy Technician I

MindlancePhiladelphia, PA

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Overview

Remote

On-site

Job Description

• The pharmacy technician supports the organization’s mission and purpose by providing front-line customer support for a diverse portfolio of customers. This individual will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center. Consistently meet established productivity, schedule adherence, and quality standards.• SPECIFIC RESPONSIBILITIES:• 1. Provide real-time support to pharmacies with point of service inquiries.• 2. Educate prescribers on formulary and prior authorization processes.• 3. Enter customer data and other relevant information into our documentation tool.• 4. Assist members with pharmacy benefit inquires.• 5. Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.• 6. Effectively communicate issues and resolutions to customers and appropriate internal staff.
Skills:	3 to 5 years Recent PBM and/or pharmacy experience
Education:	HS Diploma/GED Bachelor’s Degree or equivalent experience preferred Pharmacy Technician Certification (PTCB or NHA) preferred

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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FAQs About Pharmacy Technician I Jobs at Mindlance

What is the work location for this position at Mindlance?

This job at Mindlance is located in Philadelphia, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

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Employer has not shared pay details for this role.

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