Philanthropy Center Program Specialist

• Assist with hiring, onboarding, mentoring, and managing Student Engagement Officers and student supervisors. 
• Coordinate Student Engagement Officer schedules, timesheets, shift changes, and assign daily tasks. 
• Track student performance and facilitate peer review, goal setting, and milestone recognition. 
• Facilitate and maintain documentation, onboarding activities, and student morale-building efforts. 

• Provide training, coaching, and mentorship to Student Engagement Officers. 

• Extract and organize performance data from digital platforms. 
• Support the Digital Engagement Officer in engagement tracking and managing opt-out and unsubscribe workflows. 
• Maintain internal dashboards and trackers for Student Engagement Officer output, fundraising progress, and donor engagement. 

• Review content created by the Jackrabbits Philanthropy Center - including videos, captions, and visuals - for tone, quality, and brand alignment. 
• Organize and maintain internal content libraries and campaign-specific media folders. 
• Collaborate with the Digital Engagement Officer to gather stories, photos, and updates from campus departments to support engagement, social media, and outreach efforts. 
• Support stewardship efforts through digital and mail campaigns. 

• Other duties may be assigned to meet the organization’s needs.

• Demonstrated agility to proactively adapt and recognize the needs of the organization and ability to guide and facilitate effective change management.
• Demonstrated ability to navigate working with cross-functional teams for best outcomes.
• Strong problem-solving skills and ability to anticipate, identify, research, and analyze effective and timely solutions.
• A high level of interpersonal skills, both in person and by phone, to handle sensitive and confidential situations with varied internal and external constituencies.
• Customer service skills requiring clear communication in person, on the phone, and in writing are essential.
• A high level of integrity, including ability to treat confidential information with discretion.
• Ability to be organized and resourceful to locate and compile information and accomplish projects with minimal supervision.
• Consistent attention to detail in composing and proofing materials, establishing priorities, and meeting deadlines.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Ability to work independently as well as in a collaborative team environment with professional demeanor, self-reliance, and resourcefulness.
• Dependability and punctuality.
• High energy, positive attitude, and high degree of initiative.
• Proficient experience using the most recent versions of computer software applications including word processing, spreadsheets, database and presentation software (i.e. MSWord, Excel, Outlook, PowerPoint).

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