Phoenix, AZ - IT - Azdoa - Arizona Strategic Enterprise Technology (Aset) - Technical Lead - Service Now Technology Lead

100% remote but only local to Phoenix. All candidates must be eligible to convert to an FTE. The State is unable to sponsor any visas.

Job DescriptionADOA-ASET develops and executes the statewide IT strategy for Arizona state government andprovides IT services and infrastructure to state agencies to ensure continuity of mission criticaland essential systems. AtoZ Arizona is a state-led initiative to create a centralized portal thatconnects Arizona citizens to state services. This portal will act as a front door, providingstreamlined access to public-facing state government services and simplifying the citizenexperience.Our team is seeking a ServiceNow Technical Lead to serve as the primary technical owner ofthe AtoZ Portal s ServiceNow implementation. In this role, you will work closely with ourimplementation vendor, oversee all ServiceNow development and technical decisions, andensure the platform is built, maintained, and enhanced according to best practices. The idealcandidate brings strong ServiceNow platform expertise, a solid understanding of integrationsand identity concepts, and the ability to translate product direction into clear technical executionplans.This position will act as the technical subject matter expert for how AtoZ leverages ServiceNow,owning the technical backlog, guiding enhancements, coordinating platform upgrades, andensuring long-term stability and scalability. It requires someone who can be hands-on whenneeded, troubleshoot issues, and validate integrator/implementation vendor architecture anddevelopment work.Key Responsibilities? Serve as the primary technical owner of the AtoZ ServiceNow implementation, ensuringplatform quality, performance, and scalability.? Oversee and manage the ServiceNow technical backlog in Jira, includingenhancements, bugs, maintenance tasks, and modernization initiatives.? Review and validate solution architecture, workflows, and technical decisions providedby the MVP and long term vendor development teams.? Provide hands-on configuration or development support as needed to troubleshootissues or validate platform behavior.? Act as the main technical point of contact between AtoZ and maintenance and vendordevelopment teams.? Review vendor designs, technical documentation, and proposed solutions to ensurealignment with best practices and program goals.? Participate in evaluating vendor SOW responses and technical proposals duringprocurement cycles.? Support agency onboarding by joining integration meetings and providing technicalexpertise related to ServiceNow capabilities such as notifications, workflows, cataloguse, and routing.? Collaborate with the AtoZ Identity Platform and agency technical teams to ensuresuccessful authentication, attribute flow, and notification patterns.? Support the AtoZ Program Manager in translating business priorities into technicalexecution plans.? Lead planning for platform upgrades, modernization efforts, and release cycles.? Ensure compliance with accessibility, security, and state technology policies andstandards.? Actively participate in agile ceremonies, including Sprint Planning, Backlog Refinement,Standups, Reviews, and Retrospectives.? Prepare technical stories, acceptance criteria, and testing requirements.? Ensure all ServiceNow work is delivered in alignment with product goals, timelines, andquality standards.? Maintain technical documentation, diagrams, workflow maps, and configuration details.? Recommend improvements to platform stability, performance, and long-term scalability.? Stay informed of ServiceNow roadmap updates and new platform capabilities.Required Qualifications? 5 or more years of ServiceNow experience in a technical role such as developer,architect, or technical lead.? Experience with ServiceNow Public Sector Digital Services (PSDS), including casemanagement, constituent engagement, public sector workflows, or related modules.? Strong understanding of ServiceNow architecture, configuration, workflows, scripting,and platform best practices.? Experience overseeing vendor development teams or external technical partners.? Ability to translate business requirements into technical stories, tasks, and executionplans.? Strong communication skills and ability to explain complex technical topics tonon-technical stakeholders.Preferred Qualifications? Hands-on experience with ServiceNow Notifications, Catalog Items, Flow Designer, andIntegration Hub.? Experience working in agile or iterative development environments.? Solid understanding of integrations, identity concepts including SSO, OIDC and SAML,and API fundamentals including JSON and REST.? Familiarity with government, public sector, or highly regulated environments.? Experience participating in technical evaluation during procurement processes.? Knowledge of platform upgrade planning, release management, and long-termmaintenance strategies.? Experience supporting cross-system integrations or coordinating between multipletechnical teams.? Ability to build technical diagrams, architecture visuals, and integration flowdocumentation.