Phoenix, AZ - Business Operations - Azdor - Education And Compliance - Call Center Agent

Customer Service Representative (Remote – Phoenix Area)

Must live within 1 hour of Phoenix or Tucson Remote (Day 1 onsite for orientation) Schedule: Monday–Friday | Between 7:45 AM – 5:15 PM (schedule assigned based on business needs)

Position Overview

We are seeking Customer Service Representatives to support a high-volume call center handling tax-related inquiries for individuals and businesses. This role requires strong multitasking, attention to detail, and a commitment to delivering excellent customer service in a fast-paced environment.

Key Responsibilities

• Handle high-volume inbound calls professionally and efficiently

• Resolve Tier 1 customer issues

• Review and update taxpayer accounts

• Verify and document customer information across multiple systems

• Educate customers on tax policies and available resources

• Assist with payment arrangements

• Maintain accurate and detailed documentation

• Meet performance and productivity expectations

Required Qualifications

• Minimum 1 year of recent call center experience (non-dispatch, non-switchboard)

• Strong multitasking and organizational skills

• Basic computer skills (Microsoft Word, Excel, Google Workspace)

• Basic math skills (addition, subtraction, multiplication, division)

• Excellent verbal and written communication skills

• Ability to retain and apply new information quickly

• Reliable attendance and strong work ethic

Preferred Qualifications

• Bilingual Spanish

• Experience in banking, finance, insurance, or similar industries

• Experience with process improvement initiatives

Additional Requirements

• Must pass background check, fingerprinting, and AZ tax record review (last 5 years)

• Must attend Day 1 onsite orientation

• Must have reliable, hardwired internet connection

• Must be able to transport company equipment (desktop, monitors, etc.)

• Resume, Right to Represent (R2R), and Cover Letter required

Training & Assignment Details

• Training: 3 weeks | 8:30 AM – 5:00 PM (mandatory attendance)

• Schedule may vary and will be assigned based on business needs

• Fully remote after onboarding

• Contract role (approx. 6 months) with potential for extension or permanent hire

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.