PHX RV Tech (Paint)

Job Title: RV Technician Location:

Reports To: Hub Manager Department:

FLSA Status: Non-exempt Job Code:

Supervises Others: No

SUMMARY

The RV technician will be responsible for servicing and repairing RVs to manufacturers specifications,

performing pre-delivery inspections, diagnosing and repairing chassis and coach systems. The objective

of this job is to provide customers with a clean, operational motorhome and thus a pleasant rental

introduction to Cruise America.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Maintain a neat and organized work area with sufficient supplies.
• Provide vehicle familiarization tour and answer customer questions.
• Move vehicles to local locations as necessary.
• Provide troubleshooting skills for complex problems.
• Repair chassis components.
• Repair coach components.
• Perform light body repairs.
• Refurbish vehicles retired from the rental fleet.
• Perform electrical repairs to coach and chassis systems.
• Perform maintenance on generators.
• Write estimates for vehicle damage.
• Coordinate third party outsourcing.
• Assist manager in planning vehicle needs and daily accounting.
• Provide advanced diagnostic and repair skills for all coach and chassis components.
• Clean and detail vehicle interior and exterior when needed.
• Dump waste from vehicles as needed.
• Add propane to vehicles as needed.
• Perform other duties as assigned.

COMPETENCIES

• To perform the job successfully, an individual should demonstrate the following competencies:
• Continuous Learning- Assesses own strengths and weaknesses; seeks feedback to improve
• performance; shares expertise with others.
• Job Knowledge- Competent in required job skills and knowledge; keeps abreast of current
• developments; requires minimal supervision.
• Customer Service- Manages difficult or emotional customer situations; responds promptly to
• customer needs; solicits customer feedback to improve service; responds to requests for service
• and assistance; meets commitments.
• Communications Is able to communicate orally with co-workers and supervisor in English; is
• able to relay information effectively.
• Teamwork Is able to work well with others to complete tasks.
• Active Listening Gives full attention to what other people are saying.
• Repairing Repairing machines or systems using the needed tools.
• Troubleshooting Determining the cause of operating errors and deciding what to do about it.

RV Technician

Job Description

2

September 12, 2016

• Equipment Maintenance Performing routine maintenance on equipment and determining
• when and what kind of maintenance is needed.
• Equipment Selection Determining the kind of tools and equipment needed to do a job.
• Quality Management- Demonstrates accuracy and thoroughness.
• Ethics- Works with integrity and principles; upholds organizational values.
• Adaptability- Able to deal with frequent change, delays, or unexpected events.
• Dependability- Commits to long hours of work when necessary to reach goals. This may include
• nights and weekends.
• Professional appearance - displays good personal grooming and adherence to company
• protocol

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required:

Education and/or Experience

• High School Diploma or equivalent diploma; prior work related experience is required.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to stand, climb, stoop, kneel,
• walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must
• occasionally lift and/or move up to 50 pounds; and regularly lift and/or move up to 35 pounds. Specific
• vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Work Environment

• The working conditions are normal for an automotive service environment. Employee is regularly
• working near moving mechanical parts.