Pickup Operations Sr Expert
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$70,000-$95,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
- Manage overall pickup operations and ensure SLA compliance across service regions
- Monitor and improve customer pickup timeliness and operational performance
- Oversee driver dispatch operations and optimize daily routing efficiency
- Coordinate pickup operations for key accounts and large-volume customers
- Investigate and resolve pickup-related operational exceptions and service failures
- Analyze pickup operational costs and implement cost control initiatives
- Optimize pickup routes and dispatch planning to improve efficiency and service levels
- Monitor pickup KPIs, including on-time pickup rate, route utilization, service quality, and operational productivity
- Collaborate cross-functionally with warehouse, transportation, and customer service teams
- Develop operational processes and continuous improvement initiatives to support scalable growth
- Support peak season pickup capacity planning and operational contingency management
Requirements
- Bachelor’s degree preferred
- 5+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations
- Strong understanding of logistics routing, dispatch processes, and customer service operations
- Experience managing operational KPIs and process improvement initiatives
- Strong analytical, communication, and leadership skills
- Ability to manage multiple priorities in a fast-paced logistics environment
- Proficiency in Excel and operational reporting tools
- Bilingual in Mandarin and English
Benefits
- Pay Range 70k-95k
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K
- Medical insurance, Dental and Vision Insurance, STD/LTD
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Pickup Operations Sr Expert Jobs at SwiftX Inc.
What is the work location for this position at SwiftX Inc.?
This job at SwiftX Inc. is located in Eastvale, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at SwiftX Inc.?
Candidates can expect a pay range of $70,000 and $95,000 per year.
What employment applies to this position at SwiftX Inc.?
SwiftX Inc. lists this role as a Full-time position.
What experience level is required for this role at SwiftX Inc.?
SwiftX Inc. is looking for a candidate with "Senior-level" experience level.
What benefits are offered by SwiftX Inc. for this role?
SwiftX Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at SwiftX Inc.?
You can apply for this role at SwiftX Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.