Planetree Director, Growth - Latam South

Candidate must reside in Colombia or Argentina

Planetree, a non-profit organization which pioneered the modern movement of person-centered care, is seeking an organized and energetic team member to join our Americas team as Director Sales, South America.

Founded by a single patient in 1978, Planetree has empowered over 9 million patients and healthcare providers to look at the care journey in a whole new way. Planetree is a consulting organization, working with healthcare provider organizations in the United States and in 25 countries globally to implement comprehensive person-centered models of care. Planetree is an advocacy organization, working with ministries of health and health-related NGOs around the world to promote person-centered care (PCC) as a model for improving quality of health care and services. And, through partnerships with universities in several countries, Planetree is changing the way that person-centered approaches to care are studied - and taught to future generations of healthcare professionals.

Reporting to the Regional Director Americas, the Planetree Director, Growth- LATAM South will lead Planetree's growth across South American countries. This position is responsible for expanding Planetree's market presence, driving revenue opportunities by promoting our person-centered care certification, consulting services, and training programs. This position will build and maintain relationships with key stakeholders, including healthcare executives, government bodies, and industry leaders, while overseeing regional business development partnership expansion, and client engagement. This role requires a visionary leader with a strong background in healthcare quality, accreditation, and market expansion, who can drive results, exceed targets, and execute strategic objectives in a dynamic and rapidly evolving healthcare landscape.

Position Title: Planetree Director, Growth- LATAM South

Direct Reports: None

Reports To: Regional Director, Americas

Employer of Record (EOR): You will be employed by Oyster and assigned to this role at Planetree. All salary, benefits, and expenses will be managed directly from the Oyster platform and not from Planetree.

Work Location: Argentina or Colombia Candidate must reside in Colombia or Argentina

Travel Requirements: 40% or less as required - domestic and international

Salary: Commensurate with experience

Commission Eligible: Yes - refer to commission scheme below

Relocation: None - no support for relocation will be provided for this role

Sponsorship: None - must have the legal right to work in Mexico. No visa or work sponsorship will be provided for this role

Sales Territory: South America (Argentina, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Uruguay, Venezuela).

Responsibilities

Sales & Business Development

• Develop and execute a Regional Sales Plan to reach and exceed annual sales targets
• Create and communicate sales goals and ensure the Executive Team are informed on the progress of those goals
• Present and sell Planetree products and services to existing and new clients
• Manage and grow sales pipeline
• Ensure Salesforce CRM is updated and accurate across relevant record types
• Manage a personalized and professional handoff from sales conversion to the Consulting team according to the standardized Planetree onboarding process
• Create proposals and utilize pricing models based on the unique needs of each prospective healthcare client
• Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs
• Present sales pipeline progress at operational meetings and manage to KPI targets (conversion rate, lead growth, etc.)
• Grow leads through cold calling / presenting and utilization of other sales techniques to grow Planetree's reach
• Understand and monitor industry trends, healthcare challenges, and product demand to inform sales growth strategies
• Report on forces that shift strategic directions of accounts and tactical budgets
• Develop annual territory budgets in collaboration with associated Regional Director
• Resolve client inquiries and complaints through consistent and timely communication
• Demonstrate an ability to consolidate large datasets into distilled themes and recommendations including an understanding of relationships between qualitative and quantitative data
• Understands and effectively applies the concepts of differentiation and adding value
• Independently manage travel to both domestic and international locations
• Submit expenses and other documentation in a timely manner

Planetree Corporate Services

• Collaborate with Planetree corporate services as required for complex proposals, client requirements, and requests for proposals/tenders
• Complete required training and maintain competency in all Planetree products and services
• Provide feedback from clients to Engagement, Consulting, and Marketing teams to improve and develop services
• Prepare presentations and speak at conferences to represent Planetree and its services as required
• Contribute to thought leadership efforts through activities such as webinars, case studies, outreach,

Teamwork & Culture

• Live and uphold Planetree's Mission, Vision, and Values
• Partner reliably, consistently, and kindly with colleagues around the world to deliver a consistent, high-quality Planetree Experience to clients and partners
• Demonstrate and convey compassion and empathy, partnership and collaboration, and humility and openness
• Be willing to give and receive constructive, just-in-time feedback
• Contribute to Planetree's organizational learning and development by bringing client experiences and insights back to the team to drive innovation
• Complete mandatory training as required

Critical Skills

• Direct, hands-on experience selling products and services to healthcare providers across the continuum of care
• Demonstrates interest in driving positive change in healthcare
• Deft at engaging in professional communication (written, oral, non-verbal) with individuals from a variety of backgrounds and cultures
• Able to manage multiple clients at various stages of the sales pipeline
• Comfortable with change and adapts comfortably to various situations and conditions

Minimum Competencies

Area

Minimum

Preferred

Education

• Bachelor's degree in business, marketing, or related management field
• MBA or MHA
• Additional research, certifications, or other master's degree

Experience

• Demonstrated hands-on experience selling professional services (intangible products) to healthcare products across the continuum of care
• 8+ years' experience working in healthcare sales working with and meeting / exceeding sales targets
• Obsession with customer experience and relationship management including follow-up and problem resolution
• Excellent interpersonal, communications, listening, and presentation skills
• Experience working closely with healthcare leadership, clinicians/staff, and patients/family partners
• History of effectively managing multiple competing responsibilities with the ability to prioritize
• Demonstrated analytical skills and ability to think strategically and solve problems
• Strong project management skills
• International healthcare experience
• Senior operational positions at healthcare provider organizations
• Clinical background (e.g., physician, nurse, allied health, etc.)

Technology

• Proficient in Microsoft Office (Word, Excel, PowerPoint, OneDrive) and 365 products
• Proficient with video conferencing platforms such as Zoom and Microsoft Teams
• Experience with customer relationship management (CRM) systems and sales pipelines
• Proficient with presentation technology requirements
• Proficient with project management tools
• Proficient with Salesforce
• Proficient with Expensify

License

• Fellow in Person-Centered Care credential to be earned within one (1) year of hire start date
• LEAN, Six Sigma or other similar certification
• Certified coach or equivalent license

Language

• English proficiency - written and verbal
• Spanish proficiency - written and verbal

Performance Evaluation

Performance objectives will be established at the beginning of the team member's period of employment. These objectives will be discussed and agreed with the team member's direct line manager. This will form the team members' Development & Performance Plan for the year.

Performance will be evaluated by:

• Feedback on work achievements and issues by ongoing discussions and at performance evaluations
• Periodic external member / partner feedback on services provided
• Performance indicators for systems relating to the delivery of Planetree products and services
• Performance indicators for key areas of responsibility

INCENTIVE SCHEME DRAFT

Sales Commission

You are eligible for a Commission on each eligible sale as per the rules below:

• Sales Commission = 5% of each contract subtotal value as calculated per the Planetree Pricing Model
• Commission Release Frequency = quarterly in arrears

Commission Release Requirement = this sales commission is released based on client payment. For example, if the total contract value of Planetree services is $100,000 (including commission) and the commission portion is $4,762, then if the client pays $50,000 or 50% of the contract value then 50% of the commission or $2,381 will be released.

Annual Bonus

You are eligible for an Annual Bonus on sales exceeding the annual sales target as per the rules below:

• FY26 Annual Sales Target = TBD

• Sales Commission = 5% of each contract subtotal value as calculated per the Planetree Pricing Model continues for every sale above your Sales Target

• Step Bonus: 2.5% of the difference between the sales target and the sales milestones below.

• 125% target

• 150% target

• 175% target

• 200% target

• Commission Release Frequency = annually in arrears

Bonus Release Requirement = this sales commission is released based on client execution of Planetree Services Agreements. For example, if total contract value of eligible new sales signed / executed during FY26 totaled $410,000 then the annual sales commission component would be $20,500 USD, plus 2 step bonuses of $1,688 USD each for exceeding 125% and 150% of sales targets. In this example, the step bonus of $3,375 USD equals 2.5% of the difference between the achieved sales milestone and the annual sales target ($405,000 - $270,000 = $135,000).

Commission & Bonus Requirements

Eligibility

• Must be directly responsible for creating, leading, and closing the opportunity sale
• In some instances, consultants, other Planetree team members, or an executive team member may lead expansion / new sales in which case this individual will be marked as the Secondary Opportunity Owner and the commission will be shared evenly (50/50 split)
• Must comply with all Planetree policies and procedures throughout the year
• Must at least receive a Meet Expectations rating on annual performance evaluations

New Sales Inclusions

• New programs (e.g., membership, certification, education, etc.)
• New consulting (e.g., assessments, workshops, etc.)
• Expansion sales - new sales at existing clients

New Sales Exclusions

• Renewals of existing membership / certification / fellowship
• Self-service orders for products (e.g., ACP, standalone fellowship, etc.)
• Sales made outside of South America