Platform Engineer II, Information Technology, Full-Time, Days

ABOUT MARINHEALTH

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company:

Marin General Hospital dba MarinHealth Medical Center

Compensation Range:

$51.73 - $77.60

Work Shift:

8 Hour (days) (United States of America)

Scheduled Weekly Hours:

40

Job Description Summary:

Expertise in MECM (SCCM), analyzing, creating and modifying applications, as well as developing enterprise platform standards. Will provide relevant third level desktop applications support to staff on all software platforms. Develop and implement architectural enterprise and platform solutions within the Marin Health domain. Will liaise between IT management and executive sponsors, IS personnel, and users. Communicate issues regarding overall operations status and strategy. Acts as a technical and team lead for team planning, coordination, mentoring, and consultation of IT staff members through team in-service and training. High degree of communication and interaction with IT staff, users, outside vendors, and consultants. Responsible for creating and documenting process and policies related to all aspects of enterprise platform solutions, deployments, and operations.

Job Requirements, Prerequisites and Essential Functions:

Job Specifications:

Education:

• A Bachelor's degree in Computer Science or related degree preferred, or a combination of education, training, certifications, and relevant work experience (10 years hands on).

Experience:

• 7 years of experience as a Platform Engineer, leading engineering programs, initiatives, projects and team members.

License and Certifications:

• Valid California Driver's License, Class C, and transportation required.
• MCSE - Microsoft Certified Systems Engineer preferred.
• MCP - Microsoft Certified Professional preferred.

Prerequisite Skills:

• Proven experience in MECM (SCCM) and desktop deployment methodologies and best practices.
• Experience in planning and deploying application upgrades and acting as Service Center third level support.
• In-depth knowledge of all Windows Operating systems and best practice procedures for both workstations and servers.
• Ability to multitask and handle multiple issues and upgrades simultaneously.
• The ability to accept mentoring from others and quickly adapt suggested improvements is required.
• This position requires the insight necessary to identify roadblocks and reach out to others for coordination and assistance to resolve issues.
• Ability to work independently and to maintain composure when under pressure.
• Superior customer service skills. Ability to interact and communicate with customers both verbal and written.
• Experience with installation and maintenance of desktop and server-based applications and solutions.
• Experience with Microsoft Active Directory, Group Policy Management, DNS, and DHCP, Azure, ADFS, KMS, etc.
• Excellent communication skills (both verbal and written).
• Hospital experience preferred.
• Must be a team player.

Primary Customer Served (Age Specific Criteria):

• (X) Infants: Birth up to 1 year

• (X) Toddlers: 1 up to 3 years

• (X) Preschool Children: 3 up to 6 years

• (X) School Age Children: 6 up to 12 years

• (X) Adolescents: 12 up to 18 years

• (X) Early Adults: 18 up to 45 years

• (X) Middle Adults: 45 up to 61 years

• (X) Late Adults: 61 up to 80 years

• (X) Late, Late Adults: 80 years and up

Primary Customer Served (Age Specific Criteria):

This position is not a patient care position, and as such, this section does not apply

Patient Privacy (HIPAA Compliance):

Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.

Duties And Responsibilities:

Essential (Not Modifiable)

• Establishes and maintain system configurations for the MECM (SCCM) environment, including primary and secondary site servers, distribution points, and clients.

• Recommends MECM (SCCM) architectural design updates, standards, and configuration modifications.

• Develop and utilize tools for remote management and support of enterprise endpoints and servers.

• Develops and maintain operational support procedures for the MECM (SCCM) environment, all software, hardware, imaging, and security solutions.

• Architects, creates, deploys, and maintains standard workstation builds for desktops and laptops and servers; fully automate zero touch build process for each.

• Expertise in the following imaging solutions: MECM (SCCM) MDT, hardware onboarding, and VM provisioning.

• Architects and implements patch distribution management (desktop, server, and software).

• Ensures workstation operation system has the latest security updates (Microsoft and non-Microsoft products), service packs, and manages BIOS & driver maintenance.

• Creates, deploys and maintains automated installations and repetitive tasks (e.g. workstation reboots after monthly updates) through the use of scripting language e.g., Batch, PowerShell, and Visual Basic.

• Well versed in enterprise Active Directory best practices and standards, group policy management, object management, and the continued health and maintenance in these areas.

• Interfaces with other technology groups to coordinate workstation hardware, software, and application capabilities and standards.

• Serve as project coordinator for infrastructure and platform related projects, coordinating the direction and resources of required teams.

• Responsible for selecting, testing, and approving endpoint device and peripheral standards for the enterprise.

• Develops, implements, and maintains enterprise solutions such as single sign on, multi-factor authentication (MFA), Office 365, Cameras, Imprivata, print servers, and all software and OS licensing.

• Provides technical support and troubleshooting expertise to all levels of staff, vendors, and customers.

• Maintains up to date documentation and follows best practices in application and system environments.

Secondary (Modifiable)

• Maintains relevant training and certifications

• Participates in hospital wide project activities as appropriate

• Other duties as assigned

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or TalentAcquisition@mymarinhealth.org.

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards-Communication, Accountability, Respect, Excellence, Safety-which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth's compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.