Player Development - Executive Casino Host
Bally's CorporationDover, DE
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
Responsibilities:
- Initiates phone contact with premium patrons to drive trips.
- Resolves all high-end patrons' requests/disputes.
- Reconciles all comps outside of point redemption.
- Maintains a detailed record of premium patron comments.
- Handles all hotel upgrades for expected arrivals.
- Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club.
- Develops relationships with VIP casino guests to ensure incremental visits.
- Coordinates complimentary, special services and hospitality for identified guests.
- Oversees, solicits and identifies new gaming guests for the players' club program.
- Meets and greets players on the casino floor, at special events and promotions.
- Responsible for the retention of existing guests.
- Arranges for special services related to top tier players.
- Answers all inquiries concerning the club and explains club benefits.
- Participates in various promotional programs and activities of the department as required.
- Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card. Provides assistance in the completion of the club application forms.
- Maintains familiarity with the IGS System.
- Attends marketing functions as appropriate.
- Greets jackpot winners and offers publicity.
- Interacts with the Marketing Dept in hosting special events for identified guests.
- Works safely, following all established safety rules and regulations
- Communicates effectively with co-workers, supervisors and guests
- Follows all relevant policies and procedures
- Provides exceptional customer service
- Performs other duties as assigned.
Work Environment:
- Must be available to work weekends, holidays, and nights as scheduled
Additional Benefits:
- Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions
Starting Compensation:
- $43,888
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Automate your job search with Sonara.
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FAQs About Player Development - Executive Casino Host Jobs at Bally's Corporation
What is the work location for this position at Bally's Corporation?
This job at Bally's Corporation is located in Dover, DE, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Bally's Corporation?
Employer has not shared pay details for this role.
What employment applies to this position at Bally's Corporation?
Bally's Corporation lists this role as a Full-time position.
What experience level is required for this role at Bally's Corporation?
Bally's Corporation is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Bally's Corporation?
You can apply for this role at Bally's Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.