Player Information Representative

Georgia Lottery CorporationAtlanta, Georgia

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Benefits

Paid Vacation

401k Matching/Retirement Savings

Job Description

Benefits:

401(k) matching
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Paid time off
Parental leave
Training & development
Tuition assistance
Vision insurance
Wellness resources

Georgia Lottery is a recognized leader and innovator in the lottery industry and we significantly change the lives of our customers through prize payouts. We also provide educational opportunities for Hope Scholarship recipients, Pre-Kindergarten programs and technical upgrades for classrooms.

JOB SUMMARY

The purpose of this job is to provide accurate and appropriate responses to player questions and concerns regarding Georgia Lottery products and policies and procedures. Duties include, but are not limited to: answering questions, communicating with manager and internal customers, operating telecommunications equipment, problem solving, and performing other tasks as assigned.

ESSENTIAL JOB DUTIES

Answers inbound calls and emails promptly and professionally.

Provide accurate information regarding game products, winning numbers, prize structures, services, and company policies.

Conduct research troubleshooting inquires and resolve complex issues in a timely manner.

Work collaboratively with other departments to initiate and follow up on player-related issues and requests.

Sends mailed correspondence to players upon request.

Documents all customer interactions accurately in the CRM system (Zendesk).

Evaluate and escalate unresolved or sensitive issues to the appropriate contact.

Communicate with management regarding player suggestions and/or issues.

Always maintain a positive and empathetic attitude toward internal/external customers (players).

Keep current with GLC’s company policies, game launches, promotional campaigns, and operational procedures.

REQUIRED SKILLS:

Excellent verbal communication and active listening skills.

Strong problem-solving and conflict resolution abilities.

Basic computer proficiency and familiarity with CRM systems.

Attention to detail and accuracy in data entry.

Ability to multitask and manage time effectively.

Adaptability to changing processes and player needs.

MINIMUM REQUIREMENTS:

High school diploma or equivalent is required; college coursework is preferred.

Previous customer service experience (call center experience is a plus.)

Ability to work independently and as part of a team.

Bilingual in Spanish is a plus.

BENEFITS

Family friendly atmosphere
Fun environment
Competitive pay
Excellent benefits package
Business casual workplace
401k with company contribution

Compensation: $34,000.00 - $38,000.00 per year

Our motto is For the Students! Come join our dynamic team at the Georgia Lottery Corporation.

The Georgia Lottery was created by the people of Georgia in 1992 to enhance educational funding in the State. With net sales exceeding $70 billion since its inception, Georgia Lottery proceeds have allowed more than 1.8 million students to attend colleges through Georgia's HOPE scholarship program and more than 1.6 million four-year-olds have attended Georgia's Prekindergarten Program. Currently, the Georgia Lottery offers exciting scratcher and draw games as well as online DIGGI games.

At the Georgia Lottery, we are always looking for team members who exhibit our values of Integrity, Quality, Teamwork, Innovation, Customer Centric, Results and Fun! We offer exciting opportunities, great work life balance and a mission that impacts so many students in Georgia.

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FAQs About Player Information Representative Jobs at Georgia Lottery Corporation

What is the work location for this position at Georgia Lottery Corporation?

This job at Georgia Lottery Corporation is located in Atlanta, Georgia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Georgia Lottery Corporation?

Candidates can expect pay range between $34,000–$38,000 for this role.

What employment applies to this position at Georgia Lottery Corporation?

Georgia Lottery Corporation lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at Georgia Lottery Corporation?

Georgia Lottery Corporation is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Georgia Lottery Corporation for this role?

Georgia Lottery Corporation offers following benefits: Paid Vacation and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Georgia Lottery Corporation?

You can apply for this role at Georgia Lottery Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.