PM Host/Hostess - The Grayson Hotel

Think HospitalityMiami, FL

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Job Description

We're looking for passionate, polished, and welcoming PM Hosts/Hostesses to join our team! Shift runs from 4:30 pm to 10:30 pm.

As the first point of, you'll set the tone for every guest's experience. You'll greet with warmth, manage reservations and seating efficiently, and help ensure our service runs seamlessly.

This role is ideal for someone who thrives in a dynamic, high-energy environment and loves providing exceptional customer service.

Responsibilities:

- Greet guests warmly and professionally upon arrival.
- Manage reservations and walk-ins using OpenTable or Seven Rooms, anticipating guest needs, such as noting allergies or special requests.
- Escort guests to their tables with grace, presenting menus and introducing them to their server.
- Maintain the pristine appearance of the host stand and entrance area at all times.
- Handle phone calls with excellent etiquette, managing inquiries and reservations.

Requirements/Qualifications:

Must have a minimum of 1-2 years of experience as a Host/Hostess in an upscale or high-volume restaurant
Ability to read, write and speak English fluently
Ability to multi-task
Professional, polished, and confident presence
Ability to manage OpenTable or similar reservation systems (a plus)
Works well under pressure while maintaining a positive attitude
Strong communication and organizational skills
Proactive, detail-oriented, and reliable work ethic
Available to work nights, weekends and holidays
Must be able to stand for the duration of shifts and lift, move, carry, push or pull up to 50 lbs. as needed

No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

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FAQs About PM Host/Hostess - The Grayson Hotel Jobs at Think Hospitality

What is the work location for this position at Think Hospitality?

This job at Think Hospitality is located in Miami, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Think Hospitality?

Employer has not shared pay details for this role.

What employment applies to this position at Think Hospitality?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Think Hospitality?

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