POS Retail IT Administrator

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The POS Retail IT Administrator is responsible for the set-up, administration, maintenance, support and troubleshooting of Point-of-Sale and related technologies of our retail stores. This individual will also partner with vendors and other departments to deploy and support all computer technical aspects of retail stores, focusing on POS systems. Additionally, the POS Retail IT Administrator will support retail store staff with Level I and II technical issues and requests.

• Assist in the deployment, setup and configuration of retail store IT components such as POS registers, networking equipment, barcode scanners, receipt printers, credit card payment terminals and back-office systems.
• Serve as a primary technical contact for POS registers in all TravisMathew retail stores, technical issue resolution and IT technical support ticket management
• Assist in documenting procedures and follow established processes for supporting and deploying retail stores
• Install, maintain, and evaluate Retail store IT network, wireless and telephony devices
• Install, maintain, and administer Retail store IT infrastructure
• Provide configuration management support in accordance with compliance, policies, and procedures
• Comply with and support IT information security department requirements and directives
• Participate in after-hours on-call rotation for technical support escalations, as required.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Working knowledge of POS technologies
• Knowledge of SAP GK POS software and credit card payment systems is desirable
• Knowledge of PCI DSS (Payment Card Industry and Data Security Standards) is desirable
• Technically proficient with POS, receipt printers, credit card payment terminals, cash drawers and barcode scanners
• Proficiency in Microsoft Applications (i.e., Excel, PowerPoint, Word) and Windows operating system
• Basic knowledge of general IT networking concepts such as DHCP, DNS, network troubleshooting tools
• Ability to make decisions independently and escalate when applicable
• Ability to establish and foster effective cross functional relationships
• Strong organization and prioritization skills along with attention to detail and exceptional customer service

EDUCATION AND EXPERIENCE

• Bachelor’s degree in information technology preferred
• Minimum 4 years of professional experience in an Informational Technology role, preferably involving in Point-of-Sale/Retail environments

71,400.00 - 89,300.00 - 107,200.00 USD Annual

If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.TravisMathew is an Equal Employment Opportunity