Post-Sales Service Engineer

Micas NetworksSan Jose, California

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Company Overview

Micas Networks is a leading provider of open networking solutions for hyperscalers, cloud data centers, AI infrastructure, and OEM customers. We deliver high-performance Ethernet switching platforms supporting SONiC and other open network operating systems.

As we continue expanding our global customer footprint, we are seeking a highly motivated Post-Sales Service Engineer to provide technical leadership and customer support for large-scale data center networking deployments.

Position Summary

Micas Networks is seeking a customer-focused Post-Sales Service Engineer to support deployment, operations, and lifecycle management of our networking solutions across enterprise, cloud, and hyperscale environments.

The ideal candidate combines strong networking expertise, hands-on troubleshooting skills, and excellent customer engagement capabilities. This role will work closely with customers, engineering teams, and global support organizations to ensure successful product deployment, rapid issue resolution, and long-term customer success.

Responsibilities

Lead post-sales technical support and service delivery for strategic customers, including deployment assistance, issue management, escalation handling, and solution validation.
Serve as a primary technical interface between customers and Micas engineering teams, ensuring timely resolution of product and deployment issues.
Troubleshoot complex networking, software, and hardware issues across switching platforms, operating systems, and data center environments.
Collaborate closely with Product Management, R&D, TAC, and Customer Engineering teams to reproduce, analyze, and resolve customer-reported issues.
Perform hardware-level diagnostics and failure isolation, including power, thermal, and component-related troubleshooting when required.
Manage RMA and replacement activities, including spare unit coordination, inventory tracking, logistics follow-up, and customer communication.
Develop troubleshooting guides, knowledge base articles, service documentation, and operational best practices.
Participate in customer onsite support activities, lab validation, proof-of-concept testing, and deployment readiness reviews.
Drive continuous improvement of support processes, service quality, and customer satisfaction.

Qualifications

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Networking, or a related technical field.
3+ years of experience in technical support, network operations, deployment engineering, customer success, or related customer-facing technical roles.
Strong knowledge of Ethernet switching, routing, and data center networking technologies.
Hands-on experience with networking protocols including:

BGP
OSPF
IPv6
VXLAN
EVPN
MPLS VPN
MLAG/VSU

Experience with Linux, SONiC, or other network operating systems.
Strong troubleshooting and debugging skills across hardware, software, and networking domains.
Excellent communication skills with the ability to engage customers, partners, and cross-functional engineering teams.
Ability to manage multiple priorities in fast-paced customer environments.

Preferred Qualifications

Experience supporting hyperscaler, cloud, AI infrastructure, or enterprise data center environments.
Familiarity with open networking platforms and whitebox switching solutions.
Experience working with Broadcom-based Ethernet switches and SONiC deployments.
Knowledge of data center architectures including EVPN-VXLAN fabrics and AI cluster networking.
Experience with RMA operations, spare parts management, and field service processes.
Project management or customer deployment experience involving large-scale network rollouts.

Who You Are

A customer-first technical professional who enjoys solving complex problems.
A strong communicator capable of building trust with customers and internal stakeholders.
A hands-on engineer who can work across software, hardware, and networking domains.
Self-motivated, adaptable, and comfortable working in dynamic, fast-growing environments.
Passionate about networking technology, customer success, and operational excellence.

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FAQs About Post-Sales Service Engineer Jobs at Micas Networks

What is the work location for this position at Micas Networks?

This job at Micas Networks is located in San Jose, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Micas Networks?

Employer has not shared pay details for this role.

What employment applies to this position at Micas Networks?

Micas Networks lists this role as a Full-time position.

What experience level is required for this role at Micas Networks?

Micas Networks is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Micas Networks?

You can apply for this role at Micas Networks either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.