Power Billing Analyst
LancesoftChattanooga, TN
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Overview
Remote
On-site
Job Description
Contract Role | Billing Analyst in Chattanooga TN 6 months contract with possible extension Pay Range: $38.00 - 48.57 /hour on w2 (All Inclusive)
- This is a college recruit position. Under general direction provided by the Manager, Power Billing, the incumbent will serve in a cross-functional capacity working among Power Billing and Revenue & Billing systems and processes.
- The position is responsible for facilitating and coordinating new product and system implementation;may perform special data analysis projects and studies
- Resolving customer satisfaction issues;establishing, maintaining, and reporting performance and quality control measurements
- Serving as liaison with Information Services on automated systems support, enhancement, and problem resolution
- Serving as liaison between Power Billing and Revenue & Billing in establishing processing priorities and implementing new products.
- The position will be responsible for ownership of several customer accounts, which will entail oversight of the health and load profile ofand customer-owned electrical revenue meters. Responsible for learning meter data analysis, power product offerings, and power customer contracts.
- The incumbent will learn to analyze and develop appropriate billing procedures necessary to implement new products and services, including proper documentation and support requirements to maintain SOX compliance. They will learn to review, analyze, validate, and determine corrective actions to resolve meter data issues inMeter Data Management System and the Oracle Utilities Billing System using MS Access and Excel, among other tools.
- They will learn to compare customer billing structures with customer contracts to ensure contract requirements are properly interpreted and billed, making appropriate revisions as needed. Will learn to set up or update customer accounts or meter settings based upon contract changes, transformer or line loss constant changes, load transfer information, or any other information supplied to Power Billing inbilling application or Meter Data Management System.
- May participate in issue resolution meetings with customers and customer support staff to ensure customer expectations are being successfully managed. Must resolve customer issues and inquiries in a timely manner with minimal errors. Will learn Power Billing processes and procedures to maintain compliance with SEC, SOX, and other regulatory standards.
- May participate on teams related to new product development initiatives and/or current system enhancements;coordination, implementation, and billing of new products and initiatives with Customer Service, Power System Operations, and other organizations as needed.
- Will learn to serve as a liaison to facilitate proper communication concerning systems maintenance, development, enhancement, and problem resolution;defining test requirements and coordinating the review of test results to ensure successful change management.
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FAQs About Power Billing Analyst Jobs at Lancesoft
What is the work location for this position at Lancesoft?
This job at Lancesoft is located in Chattanooga, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Lancesoft?
Candidates can expect a pay range of $38.
What employment applies to this position at Lancesoft?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Lancesoft?
You can apply for this role at Lancesoft either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.