Practice Liaison, Revenue Cycle Management

Practice Liaison - Revenue Cycle Management

Position Overview:

The Practice Liaison, Revenue Cycle Management bridges US Foot & Ankle Specialist practice operations and the centralized RCM function, with direct ownership of monthly communication forums, denials management, and performance improvement initiatives. This role drives revenue cycle excellence by building strong relationships with physicians, office managers, coding specialists, and additional RCM staff while ensuring consistent execution of billing workflows and denial resolution strategies. Success requires strong communication and stakeholder management skills, end-to-end RCM knowledge, and the ability to translate data insights into practice-level action.

Essential Functions/Responsibilities (other duties may be assigned):

• Prepare and present monthly performance scorecards for assigned practices, translating revenue cycle data into opportunities and insights for practice managers and physician leaders to support operational strategy decisions.
• Support practice-level revenue cycle management reporting processes, communicating findings to inform operational decision-making by leadership, and drive workflow improvements across the revenue cycle.
• Monitor practice-level revenue cycle performance and proactively identify opportunities for improvement.
• Support performance improvement initiatives at the practice level, meeting measurable targets established by RCM and AR leadership and tracking progress against KPIs including denial rate, days in AR, collection rate, and work queue resolution performance.
• Support denials management activities for assigned practices, including identifying root causes, analyzing trends, coordinating solutions and monitoring improvement efforts in collaboration with RCM and AR leadership to reduce denial rates.
• Maintain frequent, structured communication with physicians, practice managers, leadership, and RCM team members to advance revenue performance, streamline departmental processes, and improve the overall patient financial experience.
• Partner with practice leaders to help them understand revenue cycle performance, barriers, and opportunities for improvement.
• Own and facilitate monthly practice communication forums for assigned practice areas, preparing agendas, tracking action items, and distributing follow-up materials to stakeholders.
• Coordinate communication between practices and RCM teams to help resolve workflow issues, system challenges, and process gaps.
• Coordinate practice-level revenue cycle escalations with appropriate operational leaders as needed, such as triaging and resolving issues across RCM operations, AR management, and coding teams, including systems errors and training gaps requiring root cause analysis.
• Support implementation of revenue cycle improvements and help ensure changes are consistently adopted across practices.
• Identify training and professional development needs at the practice level; coordinate or deliver targeted education on billing workflows, documentation requirements, denial prevention, and compliance standards to build consistent operational capability across company practices.

Required Skills and Experience:

• Strong understanding of the full revenue cycle process, including front-end workflows, charge capture, coding, billing, claims, denials, appeals, and accounts receivable.
• 3+ years of hands-on experience in a physician practice group or ambulatory care setting directly performing claims follow-up, coding, credentialing, and RCM.
• Demonstrated experience actively managing all core RCM functions including claims follow-up, coding, credentialing, and billing with proficiency in healthcare systems, practice management platforms, and reporting tools used to drive operational performance.
• Proven analytical ability to review revenue cycle data, identify denial trends, payer-related issues, and reimbursement challenges, and translate insights into actionable process improvements that support compliance and financial outcomes.
• Ability to build relationships and influence change across physicians, practice leaders, and operational teams.
• Demonstrated ability to manage stakeholder relationships across clinical and administrative functions, including physicians and practice leaders, while overseeing multiple offices, priorities, and improvement initiatives with strong communication and follow-through.

Benefits Offered

• Health Insurance (Single & Family plans available) 
• Life Insurance 
• Disability Insurance 
• 401(k) plan with Company Match 
• Employee Discount Program 
• Paid Time Off 
• Paid Holidays 

Physical Requirements: 

The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly: 

• Sit, talk, hear, and use hands to write, type, or operate office equipment 
• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell 
• Perform repetitive motions, including reaching overhead and typing 
• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds 
• Maintain peripheral vision, depth perception, and focus adjustments