Pride Product Support Technician I (8:30am-5:00pm, 9:30am-6:00pm rotation)

Pride Mobility & Quantum RehabDuryea, Pennsylvania

$22+ / hour

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Overview

Schedule

Full-time

Education

Associate's Degree

Career level

Entry-level

Compensation

$22+/hour

Benefits

Career Development

Job Description

Hourly Rate: $21.62 with $5,000 annual bonus potential

DESCRIPTION/JOB SUMMARY

Provide high-quality technical support to Pride providers and consumers by diagnosing product issues, assisting with troubleshooting, and facilitating quotes and order placement while delivering an exceptional customer experience

RESPONSIBILITIES/DUTIES

Provide product support to providers and consumers by troubleshooting power chairs, scooters, and power lift recliners via phone, email, and/or chat

Enter and process orders and data received through telephone, web submissions, and fax communications

Assist providers with adjusting the parameters for handheld controllers

Promote and support the use of PQ365 by encouraging and training providers to independently create quotes, place orders, and access product information within the system

Utilize Pride tools such as Live Lens to enhance the support experience by identifying root causes more accurately and reducing incorrect diagnoses and unnecessary parts usage

Respond to warranty inquiries and assist providers and consumers with issue resolution

Identify opportunities to improve customer satisfaction and communicate recommendations to management

Report service complaints that qualify as Quality Concerns to the Regulatory and Compliance team (including incidents involving injury or property damage)

Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management

Complete the annual CTPAT Security Training

Focus on continuous improvement, and consistently demonstrate good business judgment

Work effectively with all Pride departments to exceed internal and external expectations

Pride retains the discretion to modify duties and/or assign other duties as necessary

REQUIRED SKILLS

Must be a team player, friendly, professional, empathic, detail-oriented, and honest

Must have the ability to:

Multi-task, problem-solve, and prioritize in a fast-paced working environment

Read and comprehend work instructions

Must have:

Relentless drive to achieve advancement and continuous improvement

Professional telephone communication skills

Excellent verbal and written communication skills

Basic working knowledge of Microsoft Office Word and Excel

PREFERRED SKILLS

Ability to Push/Pull/Lift 25 lbs. preferred

Bilingual in English and Spanish (ability to fluently speak/read/write) preferred

REQUIRED EXPERIENCE

At least 1 year of experience using basic hand tools, including a screwdriver, wrench, socket set, and impact drill

PREFERRED EXPERIENCE

At least 1 year of hands-on mechanical and/or electrical experience supporting design, manufacturing, or technical environments preferred

Current or previous successful employment experience with Pride Mobility Products Corporation preferred

REQUIRED EDUCATION

High School Diploma or GED

PREFERRED EDUCATION

Associate degree in electronics, technical studies, biomedical technology, or a related field preferred

REQUIRED QUALIFICATIONS

Must be legally authorized to work in the United States without sponsorship now, or in the future

DETAILS

This job description is not intended to be all-inclusive

In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.

Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.

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FAQs About Pride Product Support Technician I (8:30am-5:00pm, 9:30am-6:00pm rotation) Jobs at Pride Mobility & Quantum Rehab

What is the work location for this position at Pride Mobility & Quantum Rehab?

This job at Pride Mobility & Quantum Rehab is located in Duryea, Pennsylvania, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Pride Mobility & Quantum Rehab?

Candidates can expect a pay range of $21.62 (per hour).

What employment applies to this position at Pride Mobility & Quantum Rehab?

Pride Mobility & Quantum Rehab lists this role as a Full-time position.

What experience level is required for this role at Pride Mobility & Quantum Rehab?

Pride Mobility & Quantum Rehab is looking for a candidate with "Entry-level" experience level.

What education level is required for this job?

The education requirement for this position is Associate's Degree. Candidates with relevant qualifications or equivalent experience may also be considered.

What benefits are offered by Pride Mobility & Quantum Rehab for this role?

Pride Mobility & Quantum Rehab offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Pride Mobility & Quantum Rehab?

You can apply for this role at Pride Mobility & Quantum Rehab either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.