Primary Product Support Representative

Cambium Learning GroupConcord, Massachusetts

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Benefits

Career Development

Job Description

Thank you for sharing your interests! Here at Cambium, we are always looking for passionate, talented people to join the team. If you have searched our current openings and haven’t been able to find a position that fits, we’d still love to hear from you! Please take a look at the below and fill out an application here. As soon as we have a similar opening that fits your skill set, we will reach out. We look forward to learning your interests!

Primary Product Support Representative

Position Overview:

The ideal Customer Support candidate has 2+ years of experience and is someone who is flexible, customer-focused, pragmatic, and able to balance multiple tasks. Hours are full-time, Monday through Friday.

Location:USA, Remote

Job Responsibilities:

Provides technical support to customers via phone, chat, email, and other channels
Educating teachers and administrators on how to use Lexia Learning products
Create and update cases with customer inquiries via Salesforce
Troubleshoot application and access issues for customers as needed
Explaining reports and usage within Lexia Learning programs to customers
Report defects and feature requests to development team

Responsibilities as part of the Customer Success Team:

Expert on all Lexia products, and latest hardware, software, and networking technologies
Continually improves technical knowledge and service skills
Continually improves company knowledge of products and services
Works closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers
Has direct impact in making our customers successful through increasing their product understanding

Job Requirements:

2+ years of experience in customer service or technical support
Demonstrated phone and email skills successfully supporting customers, particularly with technical questions. Chat experience is a plus.
Experience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops.
Comfortable in a fast paced and changing environment
Ability to quickly learn new features and particulars of software applications
Excellent communication skills (written and verbal)
Demonstrated ability to work collaboratively
Ability to work with customers at all levels of technical expertise and provide support accordingly
Must be self-directed and pro-active
Familiarity with case tracking and customer relationship management software. Experience with Salesforce and Jira preferred
Ability to speak Spanish a plus

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

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FAQs About Primary Product Support Representative Jobs at Cambium Learning Group

What is the work location for this position at Cambium Learning Group?

This job at Cambium Learning Group is located in Concord, Massachusetts, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Cambium Learning Group?

Employer has not shared pay details for this role.

What employment applies to this position at Cambium Learning Group?

Cambium Learning Group lists this role as a Full-time position.

What experience level is required for this role at Cambium Learning Group?

Cambium Learning Group is looking for a candidate with "Senior-level" experience level.

Does Cambium Learning Group allow remote work for this role?

Yes, this position at Cambium Learning Group supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Cambium Learning Group for this role?

Cambium Learning Group offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Cambium Learning Group?

You can apply for this role at Cambium Learning Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.