Principal Product Manager, Core Platforms (Fulfillment)

About LegalZoom

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you.

This hybrid position will work remotely as well as onsite in our Austin, TX office.

Human-in-the-Loop

At LegalZoom, we operate with a human-in-the-loop model, where AI enhances-rather than replaces-human judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making.

To align with our AI-integrated operating model, our interview process will assess AI fluency, curiosity, and measurable/impactful workflow integration.

Overview

LegalZoom is seeking an exceptional Principal Product Manager to drive our core platforms. This role owns high-impact platform solutions that materially influence the customer experience, agent expertise and company-wide efficiencies.

You will define and lead the end-to-end product strategy, aligning cross-functional teams around clear priorities and measurable outcomes. This role operates with broad strategic scope and accountability, shaping direction, driving execution excellence, and delivering durable business impact through influence. While this is an individual contributor role, it carries senior-level ownership and influence across Product, Engineering, Design, Data, Customer Success, Marketing, Sales, Finance, and Legal.

This is a hands-on leadership role for a strategic product thinker who pairs strong data skills with deep customer empathy and operational rigor.

You will

• Own product strategy and execution, ensuring cohesive delivery of customer and efficiency outcomes across initiatives.

• Drive customer empathy and advocacy. You'll gain the relevant customer insights from a variety of sources, knowing that your customers are both internal and external

• Define and articulate a clear product vision and multi-quarter roadmap aligned to company goals, customer needs, and P&L objectives.

• Drive prioritization and cross-functional alignment across initiatives, balancing near-term execution with longer-term strategic growth opportunities.

• Establish clear decision frameworks and performance metrics to support disciplined execution and transparency.

• Partner deeply with Engineering, Design, Data, Customer Success and Legal to drive delivery, resolve tradeoffs, and remove executional friction.

• Use qualitative and quantitative customer insights to identify high-impact opportunities and continuously refine strategy.

• Act as a senior product leader within the organization, elevating strategic clarity, decision quality, and product craft through influence and example.

• Lead platform product innovation, including AI-powered and automation-driven experiences, translating emerging capabilities into meaningful platform capabilities and measurable business impact.

You have

• 10+ years of product management experience, including experience operating with broad strategic scope and accountability for significant business outcomes.

• A deep user empathy for both internal and external customers

• You are an AI-native operator and deeply embed AI into your own workflow - research, writing, analysis, prototyping, and decision-making - and continuously push the bar on how product managers leverage AI to move faster and think sharper.

• Experience translating advanced capabilities - including AI-, data-, or automation-driven features - into real customer value and business results.

• Excellent "data skills". You are curious and ask the right questions, quickly gather relevant data points and are able to independently analyze and form data-backed perspectives

• Demonstrated success owning large, complex platform areas end-to-end, from strategy and discovery through launch and measurable impact.

• Experience driving cross-functional alignment and influencing senior stakeholders in complex, matrixed environments.

• Ability to operate comfortably at multiple altitudes - from long-term strategy to detailed execution - without losing clarity or momentum.

• Strong communication skills and executive presence.

• A deep commitment to product excellence and building solutions that meaningfully improve outcomes for SMB customers.

The salary range for this role is $161,600-$258,500. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

● Medical, Dental, Vision Insurance

● 401k, With Matching Contributions

● Paid Time Off

● Health Savings Account (HSA)

● Flexible Spending Account (FSA)

● Short-Term/Long-Term Disability Insurance

● Plus other wellness benefits to include:

○ Fertility

○ Mental Health

○ One Medical

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.