Principal Product Manager Shared Services

Who We Are

At Gen Digital, we are more than just a company; we're a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 500 million people worldwide. Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. So, bring your bold ideas and unstoppable drive, and join us in shaping the digital world. Ready to make an impact? Join #TeamGen.

How We Work

Our hybrid work model (3 days in our Tempe office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions, and build relationships. At the same time, it offers flexibility you need to focus and do your best work.

Role Overview/Team:

We're looking for a Principal Product Manager to own the licensing and entitlements platform across Gen's family of brands, powering every touchpoint in the customer lifecycle from freemium and trial acquisition through paid conversion, renewals, and benefits delivery. This is a high-visibility, platform-level role where you'll design the scalable backbone that enables hundreds of millions of users to activate, access, and retain services across Norton, Avast, LifeLock, and beyond."

You'll collaborate with cross-functional teams across product, customer portals, support, sales, e-commerce, marketing, and engineering. Your role focuses on designing and delivering platform solutions that streamline how users activate, manage, and retain access to our services across all touch points.

Mission and Goals:

As a Principal Product Manager, you will lead the evolution of the Accounts and Entitlements platform. Your primary mission will be to minimize one-off implementations, enable automation, and design scalable, reusable solutions that empower users experiences to activate, manage, and retain access to our services with ease. You will work closely with cross-functional teams to ensure the platform's technical direction aligns with broader business priorities, supporting the needs of our global organization.

• Short-term goals: Design modular platform capabilities, translate complex business needs into flexible licensing and account solutions, and drive alignment between technical and business teams. Support the integration and consolidation of multiple brands and technologies into a unified, multi-tenant solution.

• Long-term goals: Automate processes, reduce custom development, enhance platform scalability and efficiency.

Objectives:

• Design modular platform capabilities that scale across brands and reduce the need for custom development.

• Translate complex business needs into flexible, extensible solutions for the entire entitlement lifecycle - from provisioning to access and management - closely integrated with account and profile objects.

• Collaborate across teams to ensure alignment between technical direction and business priorities.

• Identify and reduce manual, repetitive tasks by delivering automation and productized tooling.

• Present solutions through clear documentation and visual models that support decision-making.

• Manage priorities effectively, ensuring technical capabilities align with broader business goals, and guide stakeholders to reassess siloed priorities when solutions can serve multiple initiatives.

Competencies:

• Experience: 5+ years of experience in technical product management, with a focus on platform or service-oriented architecture.

• Own product roadmap planning and execution, balancing short-term priorities with long-term platform strategy.

• Problem-solving: Proven ability to analyse current systems and describe a clear path toward next-gen solutions.

• Technical expertise: Previous experience with enterprise architecture, APIs, messaging systems, and databases.

• Strategic thinking: Strong ability to balance technical constraints with business objectives.

• Communication: Exceptional communication skills, able to bridge the gap between technical and non-technical teams.

• Systems mindset: Focus on scalability, reusability, and long-term value in designing solutions.

Preferred Qualifications:

• Proven experience with enterprise architecture, APIs, messaging systems, and databases.

• Strong strategic thinking, balancing technical constraints with business objectives.

• Experience working with global teams and cross-functional stakeholders.

• Ability to abstract complex technical challenges into clear, comprehensible concepts and translate them into tangible, user-centric journeys and solutions.

Base Salary Ranges:

$150,000.00 - $170,000.00

The pay range depicts a base salary range for all positions except commission-based roles. The pay range for commission-based roles represents On Target Earnings (annual base salary + target annual commission). Additional compensation elements may be offered including an opportunity for bonus incentives and also competitive benefits package. Actual compensation offered will be determined by factors such as the external/internal market demand, location, level, job-related knowledge, skills, and experience.

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

#LI-AS1

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.