Principal Program Manager – Order to Cash (O2C) | Telecom, Subscription & QA Engineering Delivery
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Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Compensation
$65-$70/hour
Job Description
Location: Redmond, WAWork Model: Onsite (5 days/week)Employment Type: Full-Time ContractWork Authorization: U.S. Citizen or Green Card ONLY (No sponsorship offered)Urgency: High – Immediate NeedSalary: $65.00 - $70.00 per hr.OverviewWe are seeking a Principal Program Manager with deep expertise in Order-to-Cash (O2C) and a strong foundation in QA Test Engineering to lead global, enterprise-scale programs supporting a subscription-based connectivity platform.This role owns the end-to-end customer and revenue lifecycle, including service activation, billing, invoicing, payments, and subscription management, while ensuring high-quality delivery through rigorous QA practices.You will lead a portfolio of complex, multi-region programs, building capabilities from 0 → 1, and establishing scalable systems, processes, and quality engineering frameworks that ensure accuracy, reliability, and performance at scale.Key Responsibilities
- Own a portfolio of O2C programs across subscription-based service delivery, including:
- Customer onboarding & service activation
- Subscription lifecycle management (upgrades, renewals, plan changes)
- Billing, invoicing, and payments
- Drive end-to-end program execution from 0 → 1, including process design, system implementation, and scaling
- Define, lead, and enforce QA Test Engineering strategy, including:
- Test planning and test case development
- Integration, system, and regression testing
- UAT coordination and execution
- Defect triage, root cause analysis, and resolution tracking
- Partner with Engineering and QA teams to ensure robust, scalable, and high-quality system delivery
- Drive adoption of test automation, quality metrics, and release validation frameworks
- Lead global / multi-region rollouts, ensuring compliance with regional, financial, and regulatory requirements
- Translate business and operational needs into clear product requirements, user stories, and acceptance criteria
- Establish program governance, KPIs, SLAs, and quality benchmarks across initiatives
- Manage cross-program dependencies, risks, and timelines across distributed teams
- Facilitate alignment across Product, Engineering, Finance, Operations, Compliance, and Customer Experience teams
- Drive continuous improvement in billing accuracy, system reliability, and customer experience
- 10+ years of Program, Product, or Engineering Management experience in enterprise environments
- Strong background in QA Test Engineering, including:
- Test strategy, test planning, and execution
- UAT leadership and validation frameworks
- Defect management and release quality governance
- Deep expertise in Order-to-Cash (O2C), including:
- Subscription billing & invoicing
- Payments and revenue lifecycle
- Customer onboarding and service provisioning
- Proven experience building and scaling programs from 0 → 1
- Experience owning multi-program portfolios with complex dependencies
- Experience delivering global / multi-region programs
- Strong understanding of:
- High-volume transactional systems
- Usage-based or subscription billing models
- Taxation (sales tax, VAT, GST) and compliance requirements
- Experience with test automation frameworks and QA tools
- Proficiency with Jira, Agile methodologies, and backlog management
- Strong stakeholder management across executive, business, and technical teams
- Proven ability to drive accountability, ownership, and measurable outcomes
- Experience with:
- Subscription billing platforms (Zuora, Chargebee, Recurly)
- Payment systems (Stripe, Adyen, Braintree)
- ERP systems (Oracle, SAP)
- Experience in connectivity, telecom, or infrastructure-based service environments
- Exposure to:
- Service provisioning and activation systems
- Usage-based billing and metering platforms
- Background in building or scaling QA automation frameworks (Selenium, Cypress, API testing tools, etc.)
- Operates with extreme ownership across programs and outcomes
- Demonstrates strong bias for action and execution
- Maintains high standards for quality, accuracy, and reliability
- Champions quality engineering and testing excellence
- Thinks strategically while executing at scale
- Builds trust and alignment across global, cross-functional teams
- Thrives in ambiguity and rapidly evolving environments
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FAQs About This Job
What is the work location for this position at Inabia Software & Consulting?
This job at Inabia Software & Consulting is located in Redmond, Washington, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Inabia Software & Consulting?
Candidates can expect a pay range of $65–$70 per hour for this role.
What employment applies to this position at Inabia Software & Consulting?
Inabia Software & Consulting lists this role as a Full-time position.
What experience level is required for this role at Inabia Software & Consulting?
Inabia Software & Consulting is looking for a candidate with "Director" experience level.
What is the process to apply for this position at Inabia Software & Consulting?
You can apply for this role at Inabia Software & Consulting either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.