Principal Solution Definition Analyst

Job Title

Principal Solution Definition Analyst

About the business area/department:

The Airline Product eXpertise group (APX) leverages deep industry knowledge to solve complex customer challenges. In the Americas, we work closely with R&D, business, and commercial stakeholders, including CSMs, Account Managers, Delivery Managers, and senior leaders across the organization, as well as leading airlines.

Summary of the role:

As solution architects, we are in charge of designing, describing, and communicating the technical vision for a particular solution. Our main duties are:

• Analyze the problem: Contributing by clarifying customer requirements, understanding Amadeus architecture, identifying the stakeholders, analyzing the requirements, and extracting those of architectural significance.
• Formulate the solution design: Creating a solution structure that will meet the various requirements, factoring goals and constraints, ensuring alignment with the Amadeus enterprise strategy, collaborating with the various Amadeus business domains, and sharing our knowledge about our customer singularities.
• Communicate the solution: documenting the solution, including the associated effort, dependencies, and phasing when applicable, making recommendations when several options, presenting and getting the validation of the stakeholders, both internally an externally.

Our projects include presales engagements, airline competency centers, and internal strategic assessments.

We are also supporting our customers in their operations and Amadeus teams when complex problems require transversal expertise. Our main objective is to bring together Amadeus, our customers, and key airline industry players.

In this role you'll:

• Acquire strong technical expertise to ensure the team performs at a high level, becoming recognized as a leader in their area and eventually able to formally train Specialists and Senior Specialists.
• Understand how main business drivers may impact on their own area. Can assess complex problems with broad impact on the activity, improve processes, and recommend solutions and risk mitigation plans. Able to communicate complex information.
• Work with a high level of autonomy, based on management directions. Leads projects or contributes to broad cross-functional projects. May contribute to the planning of resources and budget.
• Be responsible for the design of solutions within their line department and sometimes beyond.
• Influence in SAFe at ART level.
• Interact with Product Managers or directly with the customers to ensure a full understanding of the business needs and customer constraints. Combine focus on customer expectations and integration of Amadeus strategy for any proposal.
• Lead studies, analyze cross functional requirements, and other cross-organization, cross-functional solutions by interacting with all stakeholders (including architects, technical and functional experts, delivery teams...).
• Understand how functions work and promote cross-business synergies and Amadeus vision via solution recommendations.
• Contribute to break the vision down into achievable actions while keeping global consistency and feasibility over areas.
• Communicate progress on solutions and agreements at any stage of the mission within the core team.
• Document and present solution recommendations to all stakeholders during solution review forums, with the ability to explain complex technical information in simple ways to a diverse audience.
• Handover the solution, when validated, to SAFe organizations when entering the development phase.

About the ideal candidate:

• Bachelor degree in computer science or related field and/or equivalent work experience.
• Minimum 10 years' experience as technical business analyst or similar role.
• Customer facing experience (travel industry preferred).
• Advanced design skills and ability to communicate about complex concepts, both functional and technical, for various audiences (including C-level).
• Team player, should put in place a collaborative and sharing framework in an open and multi-cultural environment.
• Accountability and proactivity skillset, positive outlook in meeting challenges.
• Flexible to contribute to several projects in parallel and adapt to ecosystem constraints (e.g. SAFe).

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Work hybrid at our Bogota office.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!

Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find:

A critical mission and purpose- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn- Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A diverse and inclusive community- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company- Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.