Print Support Specialist

About the Role

Join a fast-paced, customer-focused print production environment where no two days are the same. In this dynamic role, you'll play a key part in delivering high-quality print and document solutions while providing exceptional service to clients. From operating advanced production equipment to supporting courier deliveries, you'll help ensure projects are completed accurately, efficiently, and on time. If you enjoy hands-on work, technology, and building strong customer relationships, this is an exciting opportunity to make an impact.

Pay: $18-$20 per hour, based on experienceHours: Monday-Friday, 7:00 AM-3:30 PM or 11:00 AM-7:30 PM

Key Responsibilities

Production Print Operations

• Operate high-volume color and black-and-white production printers to create professional print materials, including booklets with GBC and spiral binding.
• Produce large-format graphics and specialty print projects using wide-format inkjet plotters and flatbed printers.
• Ensure all print jobs meet quality, accuracy, and production standards while maintaining efficient workflow.

Customer Engagement

• Serve as a trusted resource for customers, providing daily support and guidance on print production, finishing options, and courier services.
• Build positive relationships through clear communication, responsiveness, and a commitment to outstanding service.

Technology & Process Support

• Utilize business and production software to manage documentation, reporting, communication, and print workflows.
• Work with tools and applications including Microsoft Office (Excel and Word) and Adobe Capture.

Physical & Operational Support

• Remain active throughout the day, performing tasks that involve standing, walking, reaching, bending, stretching, and climbing.
• Safely lift and move materials and packages weighing up to 50 lbs as part of daily operations.

Courier & Delivery Services

• Support local customer deliveries and courier requests using a company vehicle as needed.
• Ensure materials are delivered accurately, professionally, and on schedule.
• Maintain a valid driver's license and safe driving record.

Qualifications

• Proficiency with Microsoft Office Suite and other standard business applications.
• Experience with, or a strong interest in learning, high-volume production printing and wide-format print technology, including flatbed printers.
• Strong attention to detail and the ability to prioritize multiple projects in a fast-paced environment.
• Excellent communication and customer service skills, with a focus on delivering a positive customer experience.
• Knowledge of shipping and delivery processes is a plus.
• Valid driver's license and ability to operate a company vehicle.
• Physical ability to work in an active production setting and regularly lift up to 50 lbs.

Requirements

• Must be authorized to work in the United States and successfully pass pre-employment screenings.
• Fluency in spoken and written English is required to effectively communicate with customers, team members, and stakeholders and to perform the essential functions of the role.
• Valid driver's license with a clean driving record.
• Ability to regularly lift and move items weighing up to 50 lbs.