Private Banking Specialist
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Overview
Job Description
At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.
We are currently seeking a Private Banking Specialist to join our team in Wichita, KS. The Private Banking Specialist is responsible for customer service, administration, and account management.
A successful candidate will have:
- A strategic mindset and track record of making sense of complex and sometimes conflicting information
- Strong communication skills, across various modes and audiences
- An attitude and aptitude for continuous improvement
- Ability to effectively build and maintain relationships with Emprise associates, vendors, and professional contacts
- An understanding of and commitment to our values
Essential functions of the role:
Customer Service
- Delivers consistent, high-quality service and interacts professionally with all internal and external clients
- maintains strict confidentiality in all bank matters
- fosters ongoing client communication that improve banking relationships by gaining insight into clients' needs
- responds to client requests in a timely manner
Administration
- Performs clerical processes regarding correspondence
- Researches, assembles information and creates special reports of account assets and activities, as requested
- Participates in the planning and implementation of business development functions
- Maintains client database for mailing and reports
- Relays details of overdrafts and records responses daily
- Provides backup and administrative support to associates as necessary
- Documents standard operating procedures to ensure consistency in processes
- Supports special projects as needed
Account Management
- Inputs loan applications and new deposit accounts in appropriate systems;
- updates records and completes maintenance requests;
- responds to client requests, seeks resolution and escalates issues and account developments as needed;
- demonstrates a thorough knowledge of the features and benefits of all bank products and services
Other duties as assigned within the scope and responsibility of the job
Requirements
High school diploma or GED.
Previous customer service experience required.
Previous premier client services required.
Proficiency with large server based applications and typical desktop software.
Benefits
In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success.
At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.
To learn more, please visit our website at www.emprisebank.com.
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.
Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.
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