Process Specialist

Job Description

Content Management Service Expert- AEM/Contentful/Contentstack- Digital Services

Process Specialist

Responsibilities:

• Manage content on webpages by closely interacting with the end clients.
• Manage expectations and resolve queries from clients

Basic Qualifications:

• High School Diploma or GED or equivalent
• Minimum of 2 years of experience relevant to the job description

Preferred Qualifications:

• One to two years of experience in Content Management System
• Proficient in HTML, Java script, CSS
• Strong knowledge of Microsoft Office Suite
• Added advantage: Web Authoring experience in AEM, Contentful, Contentstack
• Good knowledge in Adobe Photoshop and Illustrator
• Job requires communication with clients. Demonstration of excellent business writing and spoken ability is needed
• Strong Analytical, logical, problem-solving ability and attention to details
• Understanding of common software project management practices

About Us:

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.