Product and Experiences Director

Key Responsibilities

• Own the product and experience strategy for Digital Solutions, aligning roadmap priorities to customer, patient, commercial, and business outcomes.

• Lead, coach, and develop the Technical Product Owner organization, building a high-performing team with strong technical product management capability.

• Provide leadership across TPOs with varying levels of technical depth, setting a consistent bar for execution, decision-making, and product accountability.

• Translate company and portfolio strategy into clear product direction, outcome-based roadmaps, and measurable priorities.

• Partner closely with Engineering, Architecture, Systems Engineering, UX, Program Management, Commercial, and R&D to turn strategy into scalable, high-quality releases.

• Bring strong technical product leadership across mobile, web, backend, and platform services, with credibility in architecture, sequencing, and delivery trade-offs.

• Drive clarity in ownership, decision rights, governance, prioritization, and execution cadence across the Products and Experiences operating model.

• Ensure product discovery, delivery, quality, compliance, and release readiness work as one connected system.

• Champion a builder culture with a startup mindset: high ownership, bias for action, rapid learning, and disciplined execution.

• Use data and operating metrics to improve product outcomes, delivery predictability, throughput, quality, and customer impact.

• Support platform reuse and shared capabilities in partnership with Platform, Architecture, and Engineering leaders.

• Serve as the senior product and experience leader with executive stakeholders, ensuring clear communication of priorities, trade-offs, risks, and performance.

Required Qualifications

• 12+ years of experience across Product Management, Technical Product Management, Product Leadership, Engineering, or Technical Program Leadership.

• Prior hands-on software development experience required; strong preference for candidates who began their career in software engineering or development.

• Strong technical fluency across modern software delivery, including experience across mobile, web, backend, and platform or service-oriented environments.

• Proven experience leading technical product teams, including Technical Product Owners, Product Managers, or similar roles.

• Demonstrated ability to translate ambiguous business goals into product strategy, executable plans, and measurable outcomes.

• Strong experience operating in cross-functional, matrixed organizations and influencing without formal authority.

• Builder mindset with experience in startup, scale-up, or high-growth environments.

• Excellent communication and stakeholder management skills across technical and non-technical audiences.

• Strong international business acumen and cross-cultural leadership capability.

• Significant international experience, including lived and/or professional experience across multiple regions; experience in both the US and Europe is strongly preferred.

• Fluent English required; proficiency in at least two additional languages strongly preferred.

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Preferred Qualifications

• Experience in regulated industries such as healthcare, med-tech, life sciences, or finance.

• Familiarity with React Native, Go, Python, cloud platforms, CI/CD, observability, and modern quality engineering practices.

• Experience scaling product operating models across multiple teams, geographies, and product lines.

• Experience leading organizational change, not only product delivery.

How This Role Works with Key Stakeholders

• Leads the TPO function and ensures technical product execution is aligned with product strategy and business priorities.

• Partners with Engineering and Architecture leaders on solution direction, sequencing, technical trade-offs, and long-term platform evolution.

• Works with Commercial and business stakeholders to align product investments with customer and market needs.

• Collaborates with UX and Experience teams to ensure products are intuitive, differentiated, and outcome-oriented.

• Works closely with Program Managers to ensure delivery plans, dependencies, and release readiness support portfolio success.

• Acts as the senior connector between strategy, technical execution, and organizational performance.