Product Assembly & Returns Specialist

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Description

Job Title: Product Assembly & Returns Specialist

Department: Business Operations & Logistics

Reports To: Lab Manager

Supervises: N/A

Salary: Non-Exempt/Hourly; $18-$22 per hour

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES

The Product Assembly & Returns Specialist is responsible for assembling our IoT devices and chemical control systems prior to shipment, as well as processing returned equipment for repair, troubleshooting, or refurbishment. The Product Assembly & Returns Specialist plays a key role in ensuring the quality and functionality of the products shipped to our clients.

Key Responsibilities Include:

• Assembly & Packaging
• Assemble, test, and ship out all IoT devices and chemical controller systems based on work instructions and product specifications
• Ensure proper labeling, cabling, packaging, and documentation is included with each shipment
• Conduct basic function checks or QA before products are shipped to clients
• Returns & Troubleshooting
• Receive and inspect returned equipment, logging return details and condition
• Conduct comprehensive analysis to detect and report product malfunctions, including testing various scenarios or simulating user experiences
• Collaborate with team members by sharing feature requests and suggesting effective workarounds for common to advanced issues
• Assist in diagnosing basic issues with returned items and preparing them for return, refurbishment, or disposal
• Repackage and return working equipment to inventory or prepare it for re-shipment
• Warehouse & Lab Operations
• Keep work areas in warehouse and lab clean and organized; maintain an inventory of tools, parts, and consumables
• Follow safety guidelines and warehouse protocols during all operations
• Support general warehouse duties as needed (e.g., shipping preparation, organizing inventory, labeling)
• Additional tasks as assigned by management

Requirements

QUALIFICATIONS

• Basic mechanical aptitude and familiarity with tools like screwdrivers, pliers, and label printers
• Ability to follow written instructions, stay organized, and complete tasks with accuracy and consistency
• Basic knowledge of CRM systems and their functionality
• Proficient in utilizing computer systems and adept at navigating various software programs efficiently
• Exceptional communication skills, both written and verbal, to effectively interact with clients, team members, vendors
• Strong problem-solving abilities, with a demonstrated capacity to exhibit patience when addressing challenging cases
• Strong organizational abilities, enabling effective time management and successful multitasking
• Detail-oriented approach with a commitment to maintaining accurate records and documentation
• Demonstrated adaptability and the ability to thrive in a dynamic and fast-paced work environment, responding adeptly to changing priorities and customer needs
• Collaborative mindset to contribute to cross-functional teams and achieve common goals
• Highly self-motivated and passionately driven to achieve professional success
• Ability to move, lift, carry, and push objects weighing up to 50 lbs on an occasional basis
• Willingness and availability to work on weekends and holidays if needed

SUPERVISORY RESPONSIBILITIES

• N/A

EDUCATION and/or EXPERIENCE

• Prior experience in assembly, warehouse, or electronics handling preferred
• Pool industry experience a plus, especially in equipment troubleshooting and diagnosis, replacement, etc.
• Must obtain CPO license within first 90 days in position
• Experience using computer software programs required; experience with GSuite and/or MS Office preferred
• Experience using CRM systems required; experience with HubSpot and NetSuite is preferred but not required
• Must be able to effectively communicate in English. Ability to communicate in a second language a plus!