Product (Solution) Owner | Itds Revenue Cycle

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Scheduled Weekly Hours:

40

Product (Solution) Owner | ITDS Revenue Cycle

• Location: Hybrid- Candidates must reside in WI, MI, MN, or IA to be considered.

• Reports to: Director, ITDS Business Systems- Financial & Scheduling

• Please note: Immigration sponsorship (e.g., H-1B) is not available for this position.

Position Summary:

The Solution Owner for ITDS Revenue Cycle is a strategic leader responsible for aligning the solution with organizational goals, driving the vision, and developing the roadmap to achieve key objectives. This role holds decision-making authority and ensures active stakeholder engagement to meet the needs of end-users effectively. The Solution Owner shares accountability for the success of the solution alongside a cross-functional team, including operational and business leaders, Scrum Master or Project Manager, and developers.

Focused primarily on Epic technology and integrated business systems, the Solution Owner will lead a dedicated team in a fast-paced, collaborative environment, fostering continuous improvement and knowledge growth. This role requires exceptional communication skills to engage diverse stakeholders and a strong commitment to delivering consistent, high-quality workflows that reduce errors and align operational and regulatory requirements with technology solutions.

Given the complexity and interdependence of billing, claims, and financial systems, the Solution Owner will establish and lead a centralized solution team to ensure cohesive application management, clear accountability, and proactive issue resolution. This approach aims to enhance provider satisfaction, improve the patient financial experience, and optimize organizational financial outcomes.

The initial focus of the team will be on ITDS Revenue Cycle functionality, including:

• Resolute Professional Billing

• Resolute Hospital Billing

• Home Health and Hospice Billing

• Resolute Professional Claims

• Resolute Hospital Claims

• Health Information Management (HIM)

Key Responsibilities:

• Maximize the value of outcomes from the solution team's work.

• Define and achieve improvement and strategic outcomes, financial goals, and success metrics related to the solution.

• Own the solution as a set of capabilities that enhance business value.

• Maintain and prioritize the solution backlog to reflect the most valuable outcomes.

• Ensure business solutions align with organizational goals and priorities.

• Develop competitive and differentiating use cases for complex, multi-year opportunities.

• Identify and interpret end-user requirements for solutions and services.

• Discover opportunities for solutions within the customer/user base.

• Build and manage relationships with key stakeholders and subject matter experts.

• Analyze and interpret data to enhance service delivery.

• Communicate the business value of services and solutions to customers and functional areas.

• Collaborate with business areas, portfolio management, technology, and support teams to define and resource new features.

• Develop and manage the solution budget.

• Obtain approvals, track progress, and report to management.

• Share responsibility for overall team performance.

• Lead recruitment and skill gap identification for the solution team.

• Work harmoniously within a large cross-functional team at all organizational levels.

• Maintain regular and predictable attendance.

Education and Experience:

Required:

• Bachelor's degree in Business Administration, Healthcare Administration, Engineering, or related field.

• 3-5 years of experience in agile product ownership, product or solution management, leadership, or functional expertise.

• Proven experience implementing large-scale functional improvements or strategic outcomes.

• Skilled in facilitating meetings at multiple organizational levels.

• Ability to work across functional groups and identify improvement areas.

• Excellent oral and written communication skills.

• Servant leadership mindset with innovative problem-solving skills.

• Experience in data analysis and understanding business value.

• Proficiency in prioritization methodologies and change management practices.

• Healthcare experience is ideal.

Desired:

• Experience working in Agile or Scrum environments.

Licenses and Certifications:

Required:

• Any license or certification relevant to the area of specialty.

Desired:

• PSPO (Professional Scrum Product Owner) certification.

• Additional Agile certifications such as CSPO (Certified Scrum Product Owner).

Technology:

• Primarily Epic technology with the need to become familiar with other integrated business technologies.

Why Join Us:

• Tailored Benefits Package: We offer a comprehensive benefits package that varies based on your location. To learn more about the specific benefits available in your area, please inquire with the recruiter during the application process.

• Flexible work location: While this role offers some flexibility in work location, candidates must reside within a reasonable commuting distance of La Crosse or Green Bay, WI due to on-site needs. In addition, candidates must reside in WI, MN, IA, or MI at the time of hire.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

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Equal Opportunity Employer