Product Development & Investor Relations Manager

Position Summary

The Product Development & Investor Relations Manager is responsible for leading the strategy, development, and performance of the company’s mortgage product portfolio while managing and expanding investor relationships. This role ensures alignment between market opportunity, investor appetite, operational execution, and profitability objectives.

This leader will act as the critical bridge between capital markets, sales, underwriting, and post-closing, driving product innovation, optimizing investor execution, and improving overall loan lifecycle performance.

Key Responsibilities

Product Strategy & Development

• Own the end-to-end lifecycle of mortgage products (Agency, Government, Jumbo, Non-QM, DPA, and specialty programs)
• Identify and launch new products based on market demand, competitive positioning, and investor appetite
• Define product guidelines, overlays, pricing strategy, and rollout plans
• Partner with underwriting, compliance, capital markets, and operations to ensure successful implementation
• Monitor product performance including margin, pull-through, fallout, and operational efficiency
• Continuously optimize product offerings based on performance data and market trends

Investor Relations & Execution

• Serve as primary relationship manager for all investors (Agency, Non-Agency, Correspondent, and private capital)
• Manage investor scorecards, delivery expectations, and performance reviews
• Assist with investor-related issues including suspense conditions, purchase delays, and escalations
• Expand investor network to improve execution, pricing, and liquidity
• Partner with secondary marketing to optimize execution strategy and investor allocation

Operational & Post-Closing Optimization

• Collaborate with post-closing to improve purchase cycle times and reduce investor friction
• Analyze and address bottlenecks related to shipping, suspense, and purchase timelines
• Reduce curtailments, exceptions, and aged loan inventory
• Align product design with operational capabilities to improve throughput

Cross-Functional Leadership

• Act as a strategic partner to Sales Leadership on product positioning and growth initiatives
• Lead cross-functional initiatives to accelerate speed-to-market for new products
• Present product performance, investor trends, and strategic recommendations to executive leadership

Qualifications

Required

• 8–10+ years of mortgage industry experience
• Strong background in capital markets, secondary marketing, underwriting or product strategy
• Deep knowledge of Agency, Government, Jumbo, and Non-QM products
• Strong cross-functional leadership and communication skills

Preferred

• Experience managing investor relationships
• Experience launching new mortgage products or channels
• MBA or advanced business/finance background

• Revenue growth and margin expansion
• Investor diversification and execution quality
• Speed and success of new product launches
• Operational efficiency and post-closing performance

Base Salary:

The expected base salary for this position is between $75,000 to $90,000 per year, depending on experience and skillset. Base salary is paid bi-weekly.

Why Work for Universal Lending Corporation: Universal Lending Corporation was founded nearly 40 years ago on the principle that our customers deserve individual and specialized attention throughout the mortgage process. We offer an inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. At Universal Lending Corporation, you can work with other passionate, purposeful, and customer-centric people, all sharing the same goal of helping people achieve their dreams. Universal Lending Corporation offers a competitive compensation package based on experience and skill, including a comprehensive benefits package inclusive of Medical, Dental, and Vision.

Physical Requirements:

This is primarily a sedentary position. Requires the ability to hear, type and talk. Finger dexterity is required to operate a computer keyboard. The primary work location is a corporate office with low to moderate noise levels.

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Travel Requirements:

Occasional travel may be required. A valid driver’s license and active vehicle insurance is required at all times.

FLSA Classification: Exempt

Disclaimer: Universal Lending Corporation is an equal opportunity employer. Candidates must be authorized to work in the United States. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this role. Management retains the discretion to add, modify, or remove job duties at any time.