Product Lead

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our Product Lead is an integral part of our Product Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 2-3 days weekly. This role can be located in Boston, MA, Charlottesville, VA, Columbus, OH, or Durham, NC. 

The Opportunity

As a Product Lead, you’ll play a central role in defining and delivering world-class products. The Product Lead uncovers the “why” and works closely with engineering teams to successfully bring our partners’ visions to life. You’ll follow products through implementation, managing requirements, and working with design, development teams, and clients to keep development aligned with product goals.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. So in your cover letter, we encourage you to reflect on diversity, equity, and inclusion.

Responsibilities

• Help clients define product vision and user objectives, maintaining strong client relationships

• Work with internal and external team members to define feature lists that align with the client's strategy

• Collaborate with cross-functional teams to iteratively build solutions that are in line with time and budget constraints

• Facilitate conversations around scope management and feature prioritization

• Elicit requirements from stakeholders and manage complex requirement backlogs that consider multiple platforms

• Build a shared understanding of product requirements among all stakeholders (internal and external)

• Understand and advocate for the end-user’s needs

• Contributes to a strategic product roadmap that prioritizes features according to the client's vision

• Work alongside engineers to understand system architecture and data flows to guide feature development

• Manage and document technical dependencies and API needs for use in feature implementations

• Collaborate with product designers and engineers to create best-in-class user experiences that are feasible and within technical constraints

Qualifications

• 3+ years of experience in the software development industry as a Product Owner, Product Manager, Technical Business Analyst, Requirements Manager, or related position 

• An understanding of the software development life-cycle (SDLC) and experience working with one or more software development methodologies

• Demonstrated experience with AI technologies in personal and/or professional contexts

• Experience working closely with stakeholders to elicit and define requirements for at least one of the following platforms: iOS, Android, Web

• Strong documentation and technical writing skills, with familiarity working with user stories, acceptance criteria, use cases, flow diagrams, user personas, and API documentation

• Excellent analytical, problem-solving, and decision-making skills

• Ability to size solutions based on project constraints, i.e., time/scope/budget

• Experience in identifying and mitigating risks that could affect project outcomes

• Ability to communicate clearly, confidently, and tactfully, and to simplify technical concepts for non-technical audiences

• Knowledge of frontend and backend technologies (i.e., web/native apps, APIs, databases) and the risks and constraints of different technologies

• An understanding of and deep appreciation for the topic of user experience (UX) and a drive to stay up-to-date with the continually evolving landscape

• Self-starter who takes initiative in solving problems and can self-manage commitments and deadlines

• Professional or personal experience utilizing AI tools

Bonus Points

• In-depth software development knowledge or development experience

• Working knowledge of backend systems such as databases and cloud platforms

• Agency and/or consulting experience with a variety of clients and industries

• An understanding of the differences in capabilities across iOS, Android, Web, and TV platforms

• Certified ScrumMaster and/or Certified Scrum Product Owner

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

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