Product Management - Digital Product Manager 3 - Contingent

Introduction

In this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Digital Product Management and contribute to large-scale planning related to Digital Product Management deliverables. Review and analyze moderately complex Digital Product Management challenges that require an in-depth evaluation of variable factors. Contribute to the resolution of moderately complex issues and consult with others to meet Digital Product Management deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. Collaborate with client personnel in Digital Product Management.

Job Summary

We are seeking an experienced Digital Product Manager to support a CRM-based relationship platform used by banks to deliver merchant services and business banking capabilities. This role focuses primarily on building new capabilities for net-new service customers, while also enhancing existing functionality used across multiple lines of business. The ideal candidate brings a strong blend of product management, CRM experience, and firsthand business banking or merchant services knowledge. This individual will lead a scrum team, work closely with line-of-business (LOB) partners, and drive prioritization, delivery, and continuous improvement across the broader CRM ecosystem.

Required Skills & Qualifications

• 5–6 years of relevant experience in digital product management, CRM platforms, or related roles
• Experience in business banking and/or merchant services (strongly preferred)
• Demonstrated experience leading Agile/Scrum teams
• Proven ability to engage, influence, and collaborate with LOB partners and cross-functional stakeholders
• Strong relationship-building and consultative skills
• Ability to prioritize effectively across competing business needs
• Prior work experience at client or in client's Industry

Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

• Salesforce platform experience (highly desirable)
• Prior banker, merchant-facing, or merchant customer management experience
• Experience building or enhancing CRM platforms used by multiple teams or business units
• Background working in financial services environments

Day-to-Day Responsibilities

• Serve as the Product Manager for a CRM-based relationship platform supporting merchant services and business banking
• Lead a Scrum team responsible for developing, enhancing, and maintaining Salesforce-based capabilities
• Partner closely with Lines of Business (LOB) to gather requirements, prioritize features, and identify and manage defects
• Drive product roadmaps that support net-new service customers while maintaining shared capabilities used across teams
• Work across the broader CRM organization to ensure alignment, reuse of capabilities, and avoidance of duplication
• Act as a consultative partner to business stakeholders, helping them understand capabilities, options, and recommended paths forward
• Facilitate feedback loops with bankers and merchant-facing teams to ensure solutions meet real-world needs
• Balance strategic product vision with hands-on execution to drive measurable results

Company Benefits & Culture

• Relationship-driven and collaborative leadership style
• Results-oriented with a strong sense of ownership
• Comfortable engaging directly with bankers and merchant stakeholders
• Eager, curious, and highly engaged in driving product outcomes
• Able to translate business needs into actionable product direction

For immediate consideration please click APPLY to begin the screening process with Alex.