Product Management Director - Evernorth Health Services - Hybrid

We're looking for a bold, thoughtful leader to help shape the future of Benefits Navigation at Evernorth. As Director of Product Management, you'll lead a high‑impact team that serves as the trusted strategic partner for our most complex clients-while also influencing where the product goes next. This role blends deep relationship leadership with product strategy and market insight. If you're energized by collaboration, motivated by impact, and eager to grow both people and products, this is an opportunity to make a meaningful difference.

Responsibilities

• Lead and develop a team of Account Management Senior Advisors who serve as the strategic relationship owners for the Benefits Navigation client portfolio (CareNav+), driving retention, satisfaction, and long‑term value

• Own client strategy across the book of business, aligning renewal success, performance guarantees, and enterprise goals into clear, actionable plans

• Act as the voice of the market-synthesizing client feedback, performance data, and industry trends to inform and prioritize product roadmap decisions

• Partner closely with Benefits Navigation product leadership to translate client needs into product enhancements, launches, and go‑to‑market strategies

• Ensure consistent, high‑quality execution by evolving core enablement assets such as playbooks, client profiles, and operating procedures

• Coordinate enterprise account strategies in collaboration with Express Scripts and Cigna teams to deliver a unified client experience

• Lead external client engagement, including executive‑level meetings, quarterly performance reviews, and strategic planning sessions (virtual and onsite)

• Guide vendor integration strategy by documenting client needs and prioritizing requests with internal product partners

• Provide strategic oversight for new client implementations, serving as the senior relationship lead throughout the implementation lifecycle

• Partner with Care Guide Client Account Support leadership to ensure member service experiences meet and exceed client expectations

• Serve as a Benefits Navigation subject‑matter expert, sharing best practices, mentoring others, and leading enterprise initiatives that move the business forward

Qualifications

Required Qualifications

• Minimum of 8 years of experience in product management, account management, client strategy, or related roles within healthcare, benefits, or complex B2B environments

• Proven experience leading teams and developing talent in strategic, client‑facing roles

• Demonstrated success managing senior client relationships and navigating complex, multi‑stakeholder environments

• Strong ability to translate client and market insights into clear product and business priorities

• Experience partnering cross‑functionally with product, analytics, implementation, and enterprise account teams

• Clear, confident communicator skilled in executive‑level discussions and strategic storytelling

Preferred Qualifications

• Bachelor's degree in business, healthcare, or a related field

• Experience working within benefits navigation, healthcare services, or payer‑adjacent organizations

• Familiarity with enterprise product launches and go‑to‑market execution

• Experience influencing product roadmaps without direct authority

• Comfort operating in dynamic, fast‑evolving environments where ambiguity is expected and progress matters

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 155,300 - 258,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.