Product Manager, Patient Experience Marketing-Immunology

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Marketing

Job Sub Function:

Multi-Family Marketing

Job Category:

People Leader

All Job Posting Locations:

Horsham, Pennsylvania, United States of America

Job Description:

Johnson & Johnson Innovative Medicine is searching for the best talent for a Product Manager, Patient Experience Marketing -Immunology located in Horsham, PA.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

Patient Engagement and Customer Solutions (PECS) at J&J Innovative Medicine is charged with implementing disruptive customer experience solutions that support patients and providers in starting and staying on their prescribed Johnson & Johnson therapies. As a member of this team, the Product Manager, Patient Experience will co-lead insight development, idea generation, execution, measurement, and optimization of solutions that improve the experience for patients starting Johnson & Johnson Immunology therapies.

The candidate will be deeply committed to delivering exceptional patient experiences, serving as a passionate advocate for individuals preparing to begin Johnson & Johnson Immunology therapies. This role requires a strategic problem solver who can craft compelling, data-driven narratives that inspire alignment and collaboration across all levels of the organization. The successful candidate will help shape and advance innovative patient support solutions by influencing stakeholders and driving continuous improvement.

Strengths you'll need include the following:

• Analysis & Insights: Mine existing data and develop learning plans to inform the operations and communication approaches for our programs. Develop metrics to measure program impact and inform optimization.
• Customer Market Knowledge: Demonstrate a deep understanding of customer needs and competitive dynamics.
• Brand Strategy: Partner across the immunology portfolio, specifically with the psoriatic franchise, to ensure pull-through of customer experience strategies and find opportunities to support brand strategies.
• Marketing Execution: Enhance messaging and build an omnichannel communications plan to drive awareness and engagement with Johnson & Johnson Immunology patient support programs.
• Financial Acumen: Develop and socialize business cases to assess the viability of programs.
• Pharmaceutical Environment: Understand the evolving regulatory compliance and legal environment with respect to patient support programs.
• Vendor Management: Partner with vendors and internal stakeholders to ensure smooth and compliant program operations.

Qualifications

Education:

• Bachelor's degree required; MBA is preferred.

Experience and Skills:

Required:

• A minimum of 3 years total healthcare business experience (e.g. pharmaceuticals, medical devices, payer)
• Excellent communication skills (written and oral) and experience presenting to senior management.
• Strong cross-functional leadership and collaboration skills are required.
• Ability to work in Horsham, PA 3 days a week and travel up to 20% domestically.

Preferred:

• A minimum of 2 years of marketing or similar experience
• High level planning or business planning experience
• Experience with product launch and/or in line marketing experience
• Able to work in a team environment and be customer/market oriented.
• Project management experience

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.  

Johnson & Johnson is committed to providing an interview process that is in line with our applicants’ needs. If you are an individual with a disability and would like to request accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Brand Positioning Strategy, Collaborative Selling, Commercial Awareness, Content Marketing, Cross-Functional Collaboration, Customer Intelligence, Data Analysis, Developing Others, Digital Marketing Platforms, Execution Focus, Financial Analysis, Inclusive Leadership, Innovation, Leadership, Marketing Campaign Management, Operations Management, Performance Measurement, Resource Planning, Sales Promotions, Succession Planning, Team Management