Product Manager - IVA Experience Design

American ExpressPhoenix, AZ

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

We are seeking a Product Manager to support the IVA (Intelligent Virtual Agent) Experience Design team. This role will help shape and deliver intuitive, customer-centered conversational experiences that enable customers to quickly and effectively accomplish their goals through our virtual assistant.

The Product Manager will partner closely with Experience Design, Product, Technology, Analytics, and other cross-functional teams to translate customer needs and business priorities into well-defined product requirements and experiences. This role is ideal for someone who enjoys working at the intersection of product management, customer experience, conversational design, and digital innovation.

This is an individual contributor / Manager-level role focused on owning defined product capabilities, driving execution, and influencing across teams. The role does not require responsibility for managing a large organization or setting enterprise-wide strategy.

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FAQs About Product Manager - IVA Experience Design Jobs at American Express

What is the work location for this position at American Express?

This job at American Express is located in Phoenix, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at American Express?

Employer has not shared pay details for this role.

What employment applies to this position at American Express?

American Express lists this role as a Full-time position.

What experience level is required for this role at American Express?

American Express is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at American Express?

You can apply for this role at American Express either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.