Product Manager, Order Communications
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Overview
Job Description
As the Product Manager on our Order Communications team, you'll shape the experiences that represent Best Buy during one of the most critical moments in the customer journey: order fulfillment and post-purchase engagement. In this role, you'll partner closely with engineering, design, operations, customer care, supply chain, and marketing to deliver clear, trusted, and proactive communications that build customer confidence and brand loyalty. You'll balance customer needs, data, and operational realities to drive meaningful, scalable product outcomes.
This role is hybrid, which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or other non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.
What you'll do
- Help define and own execution of the long-term vision for order communication experiences across fulfillment and post-purchase journeys
- Work collaboratively to develop product strategy end to end, from discovery and concept through development, launch, and ongoing optimization
- Represent the customer in complex conversations, advocating for clarity, confidence, and trust in the order experience
- Align and influence cross-functional partners and senior leaders through strong storytelling and data-driven insights
- Use customer research and performance data to identify opportunities, prioritize roadmaps, and iterate through test-and-learn approaches
Basic Qualifications
- 2 or more years of product management experience
- 2 or more years of experience leading work across multiple teams, including engineering and user experience
- 1 or more years of experience in product strategy, customer‑centered solutioning, and cross‑functional leadership
- 2 or more years of experience using data to define product strategy and measure outcomes
Preferred Qualifications
- Bachelor's degree in IT, Computer Science, Engineering, Business, Marketing or related field
- Experience working on complex platforms, systems‑driven products, or highly matrixed organizations
- Experience supporting fulfillment, post‑purchase, or operational customer journeys
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Auto Req. ID1024068BR
Location Number 900010 Corporate 1 MN
Address 7601 Penn Avenue South$98150 - $173950 /yr
Pay Range $98150 - $173950 /yr
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
