Product Manager, Enterprise Product (Multi Family Operations & Solutions)

City

Irvine

State

California

Job Location

Irvine Regional Office (Derian)

Position Type

Regular

The Product Manager, Enterprise Product (Multi‑Family Operations & Solutions) plays a key role in shaping the technology ecosystem that supports Essex's operational excellence across our multi‑family portfolio. This role is ideal for candidates with strong on‑site multi‑family experience who understand the realities of property operations and are ready to expand into product management, technology enablement, and cross‑functional leadership. Working closely with the Enterprise Product Director and the broader Enterprise Applications team, the Product Manager helps evaluate, implement, and optimize property management and corporate systems. This role focuses on improving workflows, supporting system adoption, partnering with vendors, and ensuring that technology solutions meet the needs of both on‑site and corporate teams. This position is part of the Enterprise Applications team within the Essex Technology organization-a collaborative group committed to driving a tech‑forward future for Essex.

WHAT YOU WILL DO

• Work closely with on‑site and centralized teams, corporate departments, and subject matter experts to understand operational needs and pain points.

• Translate business challenges into clear system or process requirements.

• Participate in evaluating solution options and recommending approaches that support efficient operations and strong resident experiences.

• Identify opportunities to streamline workflows and enhance system usage across Essex's portfolio.

• Build a strong working knowledge of applications used throughout leasing, resident services, and property operations.

• Support the planning, testing, and rollout of new applications, features, and functionality.

• Assist in managing, and own one or more relationships with technology vendors, ensuring alignment on expectations, performance, and solution delivery.

• Participate in vendor evaluations, roadmap discussions, and ongoing performance reviews.

• Create clear, accessible support materials and documentation for Service Desk teams and end‑users.

• Work closely with Operations team and deliver training programs-virtually and on‑site-to support new product rollouts and process changes.

• Collaborate with Product Support and Service Desk teams to ensure smooth escalation handling and consistent support experiences.

• Troubleshoot application‑related issues and provide guidance to users via phone, email, or web support.

• Help establish and refine technology best practices in partnership with stakeholders across the business.

• Contribute to cross‑functional initiatives and support evolving needs of the Enterprise Applications team.

WHAT YOU WILL NEED

• Bachelor's degree in Business, Information Systems, or a related field preferred.

• 5+ years of product management, solutions management, or technology enablement experience.

• Multi‑family housing industry experience required, with strong understanding of on‑site operations, corporate workflows, and resident lifecycle processes.

• Hands‑on experience with Yardi, OnSite, and other multi‑family platforms supporting leasing, resident services, and property operations.

• Ability to interpret business data and use insights to guide decisions; advanced analytical skills are a plus.

WHAT THE JOB REQUIRES

• Strong ability to diagnose and resolve system‑related issues, with a focus on user experience and operational impact.

• Proven skill in aligning business needs with scalable, practical technology solutions.

• Ability to identify risks, support change management, and guide teams through transitions.

• Talent for translating complex concepts into clear, user‑friendly communication.

• Experience delivering engaging training programs in both virtual and in‑person settings.

• Excellent customer service orientation and relationship‑building skills.

• Ability to work Monday-Friday in accordance with Essex's hybrid policy at one of our corporate offices (Irvine, Bellevue, Woodland Hills, or San Mateo).

WHAT YOU WILL BRING TO THE TABLE

• A collaborative, solutions‑oriented mindset with the ability to informally lead and coach peers.

• Strong written and verbal communication skills suited for diverse audiences.

• Excellent organizational and analytical abilities to support timely, reliable service delivery.

• The ability to navigate complex scenarios, interpret information, and develop practical recommendations.

• Sound judgment and decision‑making grounded in business priorities and operational realities.

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All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

New hires generally start between $94,000.00 - $117,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

This role is also eligible to participate in Essex's discretionary Annual Bonus program that is commensurate with the level of the position.