Product Manager - Utility Billing

Description

Responsibilities

• Defines product strategy and roadmap aligned with business objectives and market opportunities.
• Acts in an expert capacity for multiple product(s) and solutions to identify trends, gaps, and positioning opportunities.
• Creates plans and strategies to achieve the product objectives, including published product roadmaps that will articulate the product direction to both internal departments and external clients.
• Establishes organizational alignment and buy-in of future product strategy.
• Drives go-to-market strategy including pricing, positioning, and launch planning.
• Assists Sales Enablement with pricing strategies.
• Coordinates with sales and marketing teams on product messaging, training, and client feedback.
• Collaborates with executive leadership and product strategy to align product initiatives with company strategy to validate product-market fit.
• Influences priorities of department work.
• Partners with engineering, design, and QA teams to ensure feasible and timely product delivery.
• Leads cross-functional product teams through planning, execution, and delivery cycles.
• Presents product updates and performance metrics to stakeholders and leadership teams.
• Manages relationships with key clients and partners to gather requirements and validate solutions.
• Monitors client satisfaction metrics and implement strategies to improve retention and engagement.
• Creates User Focus groups to validate and adjust current product vision/strategy.
• Provides input regarding partner relationships on whether to buy, sell, or partner on new features.
• Builds / maintains relationships with 3rd party integration vendors.
• Champions new technologies and functions required to keep Tyler competitive.
• Proactively communicates with senior management on the product's performance, any major issues with the products or any changes in the market or competition related to the product area.
• Contributes to the advancement of the team environment through integrity, leadership, and continuous knowledge transfer.
• Mentors product analysts on best practices and career development
• Mentors staff and team members, with a focus on professional growth, product ownership and leadership.
• Occasional travel required.

Qualifications

• Bachelor's degree Computer Sciences, Management Information Science, or Business. Equivalent work experience may substitute for degree requirement.
• Typically, 5+ years of experience working with enterprise-level software development projects and applications.
• Proven track record of the highest knowledge.
• Highly advanced knowledge of Agile SCRUM development processes.
• Excellent analytical and problem-solving skills.
• Excellent knowledge and understanding of the full software development lifecycle and associated methodologies helpful.
• Keen attention to detail.
• Excellent planning and organizational skills including the ability to manage multiple work tasks effectively.
• Excellent time management skills.
• Excellent interpersonal and communication skills including communicating technical and non-technical information in writing and verbally.
• Knowledge and experience with data modeling, relational databases concepts, and understanding SQL queries.
• Proficient with Microsoft Office.
• Ability to work independently as well as collaborate in a team and across functional groups.
• Ability to be effective in a fast-paced environment.
• Must be able to travel occasionally if requested.