Product Manager – AI-First Healthcare Platform
Vital InteractionAustin, Texas
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Overview
Schedule
Full-time
Career level
Director
Remote
Hybrid remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Replies within 24 hours
Do you…
- Get energized by building AI-powered products that actually ship—and actually work in the real world?
- Obsess over customer problems and talk to users constantly to validate, refine, and rethink solutions?
- Thrive in ambiguity, moving fast from idea → prototype → production without waiting for perfect requirements?
If so, you might be the Product Manager we’re looking for.
We’re hiring a Product Manager to help lead Vital Interaction into its next phase as an AI-first healthcare platform. You’ll play a hands-on role shaping our core product capabilities, working shoulder-to-shoulder with engineering, customers, and leadership to turn strategy into shipped outcomes.
This is an Austin-based role with a hybrid work model (in-office + remote flexibility).
About UsVital Interaction is a rapidly growing healthcare IT company transforming how practices and health centers engage patients. Our Automated Patient Intelligence Platform combines healthcare data, workflow automation, and AI-driven communication to improve revenue, productivity, and patient outcomes.
We’re evolving from a successful, bootstrapped platform into an AI-native product company—guided by a clear roadmap focused on agentic workflows, hyper-personalization, and self-service enablement.
We’re a remote-friendly company with a strong culture of ownership, curiosity, and continuous learning, and offices in Austin, Texas and Antigua, Guatemala.
About the Role
As a Product Manager at Vital Interaction, you’ll help drive product strategy and execution for our core Smart List Engine (SLE) and campaign capabilities—laying the foundation for agentic, AI-driven patient interactions.
You’ll work closely with our Head of Product and Head of Technology to translate our AI-first roadmap into prioritized bets, shipped capabilities, and measurable outcomes.
Initially, your focus will be:
- Evolving the Smart List Engine into a powerful, easier-to-use campaign and targeting platform
- Designing patient journeys that move toward agentic interactions (voice, text, scheduling, eligibility, outcomes)
- Rapidly prototyping and validating new ideas with customers before scaling them
This is a highly collaborative, execution-heavy PM role for someone who loves being close to both customers and builders.
What You’ll Do
Product Strategy & Discovery
- Own problem discovery for key roadmap initiatives, grounded in continuous customer conversations
- Translate company-level AI strategy into clear product bets, tradeoffs, and sequencing decisions
- Partner with leadership to shape quarterly and multi-quarter product direction
Execution & Delivery
- Work directly with engineering to define, design, prototype, build, test, and deploy new capabilities
- Write clear product requirements focused on outcomes—not just features
- Drive fast feedback loops using prototypes, experiments, and incremental releases
- Balance speed with quality in a regulated healthcare environment
Customer & Market Engagement
- Talk to customers constantly—shadow calls, run interviews, validate prototypes, and review outcomes
- Partner with Customer Success, Sales, and Support to understand real-world workflows and friction
- Incorporate customer feedback into iteration cycles and roadmap decisions
AI-First Product Development
- Design products that leverage micro-agents, automation, and AI-driven decisioning
- Help shape how AI is embedded into workflows (not bolted on)
- Ensure new capabilities are explainable, testable, and deliver measurable value
What We’re Looking For
Experience
- At least 4 years of product management experience in SaaS or platform products
- Proven experience working directly with engineering teams to ship complex products
- Experience owning core platform or workflow-driven products
Strong Plus If You Have
- Healthcare or health IT experience
- CRM, outbound marketing, or campaign-driven product experience
- Experience with AI-powered products, automation, or agentic workflows
- Hands-on experience with rapid prototyping tools and techniques
Skills & Attributes
- Deep customer empathy and a bias toward continuous user interaction
- Comfortable operating in ambiguity and fast-changing environments
- Strong systems thinker who can connect data, workflows, and outcomes
- Excellent written and verbal communication skills
- Pragmatic, action-oriented, and willing to get into the details
- Collaborative partner who thrives in cross-functional teams
What We Offer
- Competitive salary aligned with experience, impact, and growth potential
- Comprehensive health, dental, and vision coverage
- Paid time off
- Hybrid work model based in Austin, TX, with remote flexibility
- Direct influence on product strategy and the opportunity to shape an AI-first healthcare platform at a pivotal stage of growth
- High ownership and visibility, working closely with executive leadership
- Opportunity for expanded scope and leadership as the company scales
Flexible work from home options available.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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FAQs About Product Manager – AI-First Healthcare Platform Jobs at Vital Interaction
What is the work location for this position at Vital Interaction?
This job at Vital Interaction is located in Austin, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Vital Interaction?
Employer has not shared pay details for this role.
What employment applies to this position at Vital Interaction?
Vital Interaction lists this role as a Full-time position.
What experience level is required for this role at Vital Interaction?
Vital Interaction is looking for a candidate with "Director" experience level.
What benefits are offered by Vital Interaction for this role?
Vital Interaction offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Career Development, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Vital Interaction?
You can apply for this role at Vital Interaction either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.