Product Manager II, SMB Compliance

About LegalZoom

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you.

This hybrid position will work remotely as well as onsite in one of our Mountain View, Los Angeles, or Austin offices.

Overview

This role is focused on the compliance needs of small businesses. Our customers rely on our recurring service to keep their businesses and nonprofits compliant, and your goal is to deliver on that promise. Your role will be to expand the current product offerings, deliver more value for existing customers, and understand the key compliance moments so LegalZoom and partner products are relevant and timely to customer needs.

The goals for this role will be focused on new acquisition, onboarding, retention, and expanded value as we grow to serve existing small businesses. This is a high-growth area of LegalZoom, and we require a cross-functional leader to rally the team, be data-driven, and be deeply grounded in the customer problem.

You will

• Take a hands-on approach to leadership of your projects. You'll own planning and end-to-end execution of features and programs, working with cross-functional partners. You'll define the roadmap and inspire the team to execute.

• Focus on improving customer satisfaction, thereby enabling a long-term relationship with LegalZoom beyond the point of formation.

• Be intimately connected with, and a champion for, our customers.

• Possess a "learn fast, fail fast" mindset-identify, then focus on the key opportunities. You'll understand risk, and recognize when to ship fast and iterate from there.

• Leverage data and insights to drive quality customer experiences and business outcomes.

• Understand your funnel, diagnose problems, and lead brainstorming sessions for solutions.

You have

• 2-4 years of product management experience at a technology company, ideally focused on subscription products for small business or consumer companies.

• Meaningfully grown a product in a thoughtful, strategic way, including understanding product retention and go-to-market moments.

• Proven ability to define customer needs through interviews and data, and translate those insights into measurable product improvements.

• A data-driven mindset, with the ability to interpret data in-context and model changes. You make the recommendation and act on it, with proven experience utilizing metrics and insights as tools for informed decision-making.

• Outstanding storytelling and communication skills, with the ability to adapt your style as you work with others up, down, and alongside you in the organization.

• A bias toward action and a track record of delivering value quickly, then improving through feedback and insight.

• AI literacy and an eagerness to embrace it for your own work and for building customer-facing products.

Bonus

• You have started a small business in the past or you are deeply familiar with the compliance needs of a small business.

• You have a passion for entrepreneurship on mainstreet and seeing helping that customer succeed.

The salary range for this role is ($105,300-$168,500). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

● Medical, Dental, Vision Insurance

● 401k, With Matching Contributions

● Paid Time Off

● Health Savings Account (HSA)

● Flexible Spending Account (FSA)

● Short-Term/Long-Term Disability Insurance

● Plus other wellness benefits to include:

○ Fertility

○ Mental Health

○ One Medical

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.