
Product Owner / Technical Program Manager (TPM) / Test Manager
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Overview
Job Description
Job Title: Product Owner / Technical Program Manager (TPM) / Test ManagerLocation:Phoenix, AZ (Hybrid)Duration:12+ Months
Job Summary
We are seeking a highly experienced Product Owner / Technical Program Manager / Test Manager to lead the delivery of large-scale enterprise platforms within the American Express (AMEX) ecosystem.
The ideal candidate will have hands-on experience managing Network, CAS (Customer Authentication Services), and AMP (Access Management Platform), along with a strong background in Agile delivery, program management, and quality assurance.
Key Responsibilities
Product Ownership & Program Management
- Act as a Product Owner/TPM/Test Manager, driving end-to-end delivery of enterprise applications
- Define product vision, roadmap, and backlog, ensuring alignment with business goals
- Prioritize features based on business value, technical feasibility, and risk
Platform Management (AMEX Environment)
- Manage and oversee platforms related to:
- Network
- CAS (Customer Authentication Services)
- AMP (Access Management Platform)
- Ensure platform stability, performance, and compliance with enterprise security standards
Agile Delivery & Execution
- Lead Agile/Scrum ceremonies: sprint planning, backlog grooming, stand-ups, and retrospectives
- Coordinate with cross-functional teams including Development, QA, DevOps, and Business stakeholders
- Manage dependencies, risks, and ensure timely delivery of milestones
Quality Assurance & Testing
- Define and oversee test strategies, planning, and execution
- Ensure high-quality releases through effective QA practices and release management
- Support production issues and continuous improvement initiatives
Stakeholder Management & Reporting
- Track KPIs and provide regular status updates to leadership
- Communicate effectively with technical and non-technical stakeholders
- Drive issue resolution and ensure transparency across teams
Required Skills & Experience
- Proven experience as a Product Owner, Technical Program Manager, or Test Manager in enterprise environments
- Hands-on experience with AMEX platforms (Network, CAS, AMP)
- Strong understanding of Agile/Scrum methodologies and SDLC processes
- Experience managing large-scale distributed systems and platform operations
- Strong background in QA/testing practices, release management, and production support
- Excellent stakeholder management, communication, and leadership skills
- Experience with tools such as JIRA, Confluence, ALM, or similar
Preferred Qualifications
- Experience in financial services or payments domain
- Familiarity with enterprise security and authentication platforms
- Strong analytical and problem-solving abilities
Ideal Candidate Profile
- 8–15+ years of experience in product/program/test management roles
- Strong mix of technical, functional, and leadership capabilities
- Experience working in high-pressure, fast-paced enterprise environments
- Proven ability to drive large programs and deliver business value
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