Product Service Consultant Or Product Service Engineer

Diversified Services Network, Inc.Tucson, AZ

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Overview

Schedule

Full-time

Education

Engineering (PE)

Career level

Senior-level

Job Description

Diversified Services Network, Inc. (DSN) is seeking a full-time Quality/Test Engineer – Product Service Consultant to join our team in Tucson, AZ! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

Support deliverable execution for New Product Introduction and Continuous Product Improvement processes for MineStar Technologies offerings.

JOB RESPONSIBILITIES:

This role will provide support and service engineering services, including product validation, investigation, troubleshooting, and diagnosing application and technical problems.

· New Product Introduction (NPI) projects

o Create documentation

o Validate form, fit and function of newly developed products

· Continuous Product Improvement

o Evaluate defects in production products

· Advance support for internal and external customer

o Triage escalations to restore customer production system

Requirements

EDUCATION & EXPERIENCE REQUIRED:

Bachelor's degree in computer science, Mining Engineering or Mechanical Engineer with 3-5 years’ experience in NPI and CPI
Will accept an Associate’s with more years of relevant experience.

REQUIRED SKILLS:

Customer focus, problem solving, technical excellence
Project management experience.
Experience supporting technology in an industrial or production environment.
Experience utilizing Azure, Linux, SQL Server, TCP/IP networking
Familiar with schematics
Technical Excellence: Product Support experience. Field experience is a plus, and mining experience will set you apart.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

SOFT SKILLS REQUIRED:

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Benefits

401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

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FAQs About Product Service Consultant Or Product Service Engineer Jobs at Diversified Services Network, Inc.

What is the work location for this position at Diversified Services Network, Inc.?

This job at Diversified Services Network, Inc. is located in Tucson, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Diversified Services Network, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Diversified Services Network, Inc.?

Diversified Services Network, Inc. lists this role as a Full-time position.

What experience level is required for this role at Diversified Services Network, Inc.?

Diversified Services Network, Inc. is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Diversified Services Network, Inc.?

You can apply for this role at Diversified Services Network, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.