Product Specialist, Sheetfed West

Who are we:

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

Are you looking for a challenge? That's what we offer!

Region: West RegionDepartment: Sheetfed Marketing

Job Code:

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About Heidelberg USA

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

Product Specialist, Sheetfed West

Position Overview:

The Product Specialist, Sheetfed West is responsible for supporting sheetfed product sales and market development within the West Region. This role works closely with Account Managers, Sales, and Service teams to drive achievement of annual operating plan (AOP) goals and expand market share.

The Product Specialist serves as a technical expert in sheetfed offset products, providing product knowledge, sales support, and strategic guidance. The role also acts as a liaison between regional sales teams, executive management, and global counterparts in Germany. While the primary focus is the West Region, the role may support additional opportunities across North America as needed.

Successful performance in this role requires strong technical knowledge, the ability to identify customer needs, and the ability to communicate product value effectively to internal teams and customers.

Location: Kennesaw, GA

What you will do:

1. Sales and Technical Support (65%)Provide ongoing technical and product support to field sales and service teams, including participation in customer meetings, demonstrations, and product presentations.

2. Competitive Market Analysis (10%)Analyze competitive positioning and identify strengths and weaknesses relative to competitors. Communicate findings to sales teams and management while aligning strategies with customer needs.

3. Sales Strategy Development (10%)Recommend and communicate effective sales strategies to support revenue growth and improve market positioning.

4. Forecasting Support (5%)Assist in regional forecasting and pipeline development for sheetfed opportunities.

5. Cross-Product Support (5%)Provide support for additional Heidelberg products as assigned.

6. Operational and Financial Insight (5%)Identify operational inefficiencies or profitability concerns and collaborate with cross-functional teams to develop solutions.

Regular attendance and timeliness are required. Occasional overtime or weekend work may be necessary to support business needs.

Additional Responsibilities

• Participate in trade shows, presentations, and customer events.
• Perform other duties as assigned by management.

Qualifications

Education

Associate’s degree or completion of a vocational apprenticeship program in a related field is required.

Experience

7–10 years of relevant industry experience is required.

Training

Extensive job-related training (7+ months) may be required to fully perform the responsibilities of this role.

Specialized Knowledge and Skills

• Sheetfed press operation knowledge
• Product manufacturing and printing industry expertise
• Strong presentation and communication skills
• Ability to influence and support sales strategy
• Self-motivated with the ability to work independently
• Strong organizational and follow-up skills
• Ability to communicate effectively with executive-level customers

Technical Skills

Proficiency in the following tools is required:

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook
• CRM systems (MS-CRM or similar)
• Basic personal computer proficiency

Travel Requirements

Travel: Frequent (approximately 34–66% of the time)

Travel is required to support customer visits, product demonstrations, and regional sales activities.

Working Conditions

The role may occasionally require exposure to manufacturing or printing environments where the following conditions may occur:

• Noise
• Dust or fumes
• Mechanical equipment
• Electrical or mechanical hazards

Appropriate safety procedures and equipment must be followed at all times.

Physical Requirements

The role may involve:

• Sitting for extended periods while working on a computer
• Occasional standing or walking during demonstrations or facility visits
• Repetitive use of hands for computer work
• Occasional lifting of materials up to 50 pounds

Organizational Relationships

Internal Contacts:Sales, Service, Marketing, and other departments across Heidelberg.

External Contacts:Customers, vendors, and industry partners.

Additional Expectations

This role requires a strong sales mindset. The Product Specialist must be comfortable asking for the order, closing business opportunities, and identifying customer needs. The ability to work independently, maintain industry knowledge, and effectively present solutions to executive-level decision-makers is critical to success.

Performance is evaluated through sales performance metrics, monthly reporting, and the annual performance review process.

Salary: $100,000 +/-

Benefits:

• Medical, dental, and vision coverage eligibility from day 1
• Short- and long-term disability coverage offered
• 401 (K) plan with employer match
• Life insurance coverage offered
• Vacation, Sick and Personal Time Off offered
• 10 company holidays
• 4 floating holidays

ADA:  Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA:  Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act.  Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement:  Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment.  All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic  partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.   Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

ADA:  Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA:  Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement:  Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment.  All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic  partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.  Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.