Product Strategy Manager - Payments

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Senior Product Strategy Manager is responsible for defining and executing the strategic direction, product lifecycle management, and financial performance of assigned products and services within the Payment Product organization at Mountain America Credit Union.This role serves as the strategic business leader for assigned products, balancing member needs, organizational goals, profitability, competitive positioning, operational scalability, and long-term market relevance by applying product management disciplines with a strong focus on strategic decision-making, organizational influence, and measurable business outcomes. Responsibilities include managing the strategic roadmap, developing business cases, overseeing product performance, and ensuring the overall success of assigned products and services.

Job Description

LOCATION

Mountain America Center - Hybrid

9800 S Monroe StSandy, UT 84070

SCHEDULE

Full Time; this is a hybrid schedule with some weekly in office expectation, based on business need.

To be effective, an individual must be able to perform each job duty successfully.

• Leads development of product strategy and recommends direction aligned to organization priorities.
• Develop and maintain multi-year product strategies that align members’ needs, competitive market trends, financial goals, operational capabilities, and organizational vision.
• Executes product strategy within defined portfolio and governance frameworks.
• Identifies emerging market trends, technologies, regulatory developments, competitive shifts, and innovation opportunities that may impact assigned products, translating insights into actionable strategic recommendations.
• Support enterprise strategy development for new products, enhancements, partnerships, and investments by conducting financial modeling, ROI analysis, implementation planning, success measurement, and organizational impact assessment.
• Escalates strategic decisions requiring executive alignment on product strategy changes that improve performance, member adoption, operational efficiency, strategic positioning, and financial outcomes.
• Operates within established governance frameworks with defined decision thresholds.
• Monitors and manages product performance, KPIs and success metrics, including but not limited to growth, utilization, member engagement, profitability, operational performance, adoption, satisfaction, and strategic business outcomes.
• Aligns the strategic evolution and lifecycle management of assigned products and services from ideation through launch, optimization, maturity, and retirement.
• Distills themes and opportunities from member feedback, operational data, financial performance, partner input, market intelligence, competitive analysis, and organizational priorities to inform product strategy and investment decisions.
• Apply product management principles to define product vision, roadmap priorities, business requirements, and member value propositions while ensuring alignment with strategic objectives.
• Makes strategic recommendations regarding product enhancements, investments, partnerships, portfolio direction, and long-term business positioning.
• Influences cross-functional stakeholders within assigned product domain. 
• Provides strategic leadership on initiatives requiring coordination across multiple business units, operational teams, technology partners, vendors, and external stakeholders.
• Collaborates with operations, implementation, project management, technology, finance, compliance, risk, marketing, vendors, and leadership teams to successfully deliver strategic initiatives and business outcomes.
• Maintains strong relationships with key partners, vendors, networks, and third-party providers relevant to assigned product domains.
• Operates with a high degree of autonomy, exercising sound judgment in evaluating opportunities, tradeoffs, and product investment decisions within established governance frameworks.
• Ensures transparency and communication of strategic priorities, roadmap direction, business performance, and upcoming changes across key stakeholders.
• Maintains accountability for product quality, strategic relevance, operational scalability, member experience, and business performance outcomes.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIESThe requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Education

Bachelor’s degree in business, finance, economics, marketing, technology, strategy, or related field OR three additional combined years of education and directly relevant experience.  Master's degree preferred.

Experience

• 5-7 years of experience in product management, product strategy, business strategy, or related roles with increasing scope and ownership. Demonstrated experience leading payment product strategy within a financial institution strongly preferred.

Licenses, Certifications, Registrations

• PMP or equivalent experience leading large, cross-functional initiatives (preferred).
• Product management certification or equivalent hands-on experience developing product strategy, roadmaps, and lifecycle management practices (preferred).

Computer and Technology Skills

• Proficiency with Microsoft 365 or equivalent tools to develop business cases, presentations, and strategic materials.
• Ability to interpret and leverage insights from analytics/BI tools (Power BI, Tableau, or equivalent).
• Familiarity with common collaboration and workflow tools (e.g., Jira, Smartsheet, Teams, or equivalent).
• Ability to leverage emerging tools (including AI-assisted tools) to enhance effectiveness (preferred).

Managerial Responsibility

Does not oversee any employees or have direct reports.  Provides strategic leadership, influence, and cross-functional coordination for assigned product domains and initiatives.

Communication Skills

• Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing, and through insightful reports and graphic illustrations.
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders at all levels of the organization.

Other Skills and Abilities

• Demonstrated experience leading strategic initiatives, developing multi-year roadmaps, or building business cases that influenced measurable outcomes.
• Experience operating in complex environments requiring coordination across multiple stakeholders (technology, operations, risk/compliance, finance).
• Experience in financial services, payments, fintech, or comparable complex/regulated ecosystems OR ability to translate experience from similarly complex industries.
• Demonstrated ability to influence senior stakeholders and drive alignment across cross-functional teams without direct authority.
• Strong business and financial acumen, including ability to evaluate opportunities, prioritize investments, and assess outcomes.
• Ability to quickly learn and apply insights within complex product ecosystems, including market, regulatory, and operational factors.
• Proven ability to lead ambiguity and translate strategy into actionable direction.

PHYSICAL ABILITIES / WORKING CONDITIONSPhysical DemandsHas the ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionallyVision RequirementsClose vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more)Weight Lifted or Force ExertedAbility to lift up to 10 pounds consistently and up to 50 pounds occasionallyEnvironmentalThere are no unusual environmental factorsNoise EnvironmentModerate noise (business office with computers and printers, light traffic)

This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.