Product Support Engineer

PylonSan Francisco, California

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Retirement Savings

Dental Insurance

Health Insurance

Job Description

At Pylon, we're building the future of B2B Post Sales.

We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

We’re backed by a16z, BCV, General Catalyst, Y Combinator.

Currently more than 1300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.

About the role

This is unique opportunity to work on standing up the support function at a customer support company!

You'll be dogfooding the support product everyday and you'll be turned to for more than just delivering great support. The team will look to you for product feedback, roadmap ideas, and process recommendations.What you'll do

Answer customer questions about the product, spanning a wide range of topics
Write and update knowledge base content including troubleshooting guides, feature explainers, and more.
Dogfood Pylon's suite of support products, give feedback, and influence roadmap
Work closely with product and engineering to fix bugs and troubleshoot issues
Help develop a scalable support process
Tinker with new processes, new features, and ✨AI

Requirements

Located in (or will relocate to) San Francisco and excited about working in-person
Comfortable regularly interacting with customers over chat and video
An interest in tinkering with the product
1-8 years of experience
Technical background and appetite is a big plus.

Our perks

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders:Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 90+ and growing!

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FAQs About Product Support Engineer Jobs at Pylon

What is the work location for this position at Pylon?

This job at Pylon is located in San Francisco, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Pylon?

Employer has not shared pay details for this role.

What employment applies to this position at Pylon?

Pylon lists this role as a Full-time position.

What experience level is required for this role at Pylon?

Pylon is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Pylon for this role?

Pylon offers following benefits: Retirement Savings, Dental Insurance, Health Insurance, Vision Insurance, Unlimited or Flexible PTO, Paid Holidays, and Parental Leave for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Pylon?

You can apply for this role at Pylon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.