Product Support Engineer

Sunbird Software, Inc.Piscataway, NJ

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Overview

Schedule

Full-time

Education

Bachelor's/Undergraduate Degree

Career level

Senior-level

Job Description

Sunbird (www.sunbirddcim.com), an established leader in Data Center Infrastructure Management, is looking for an Product Support Engineer to help us maintain our award winning web-based solutions. We develop in a collaborative environment where our workday involves Ruby, Java , Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM.

Essential duties and responsibilities

Trouble shoot field issues to reproduce and, when possible. identify the root cause
Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
Provide clear and timely communication to keep all relevant parties informed
Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
Lead internal and customer-facing calls as needed

Requirement / Qualifications

BS/MS degree in Computer Science or a related subject or equivalent experience
Good oral and written communication, and interpersonal skills
Ability to adapt, multi-task, and manage changing priorities
Self-motivated, ability to learn and apply new skills quickly

Desired knowledge and skills

A candidate with any of the following will be at an advantage:

Knowledge of the data center domain and DCIM tools
Working experience with Linux based environments (RHEL/Rocky preferred)
Java, ANSI SQL, and general programming skills
Experienced in using PostgreSQL, Jira, or GitHub
Experience with virtualization (e.g., VMware, Nutanix, docker)
Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Why Sunbird

We are all about delighting our clients and live/breathe the end client/user experience
We believe in collaboration, teamwork, creativity and taking initiative

Interested?

Read on for additional details about this opportunity to join our amazing team!

What is DCIM Software: www.sunbirddcim.com/what-dcim
What are customers saying about Sunbird: www.sunbirddcim.com/reviews
Why work at Sunbird: www.sunbirddcim.com/careers

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FAQs About Product Support Engineer Jobs at Sunbird Software, Inc.

What is the work location for this position at Sunbird Software, Inc.?

This job at Sunbird Software, Inc. is located in Piscataway, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Sunbird Software, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Sunbird Software, Inc.?

Sunbird Software, Inc. lists this role as a Full-time position.

What experience level is required for this role at Sunbird Software, Inc.?

Sunbird Software, Inc. is looking for a candidate with "Senior-level" experience level.

What education level is required for this job?

The education requirement for this position is Bachelor's/Undergraduate Degree. Candidates with relevant qualifications or equivalent experience may also be considered.

What is the process to apply for this position at Sunbird Software, Inc.?

You can apply for this role at Sunbird Software, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.