Product Support Manager - Req ID 6390
Ohio Machinery Co.Canton, Ohio
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Overview
Schedule
Full-time
Career level
Director
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Description
Find YOUR fit at Ohio Cat (A Division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
JOB SUMMARY:
The Product Support Manager provides leadership and supervision of location supervisors. They will oversee location service operations within annual budget projections and maintain superior customer and employee relations, resulting in our support of above-average CSP, PINS, FMRG, and DCAL. They are responsible for managing operations across their specific locations, Service Centers, Field Service, and administrative tasks.
JOB QUALIFICATIONS:
- High school diploma or equivalent required; a two- or four-year degree in a related field is preferred.
- Six years of service and parts experience required.
- Six years of managerial responsibility are required.
KEY COMPETENCIES:
Must be people-oriented and sales-driven: customer, territory, budget, cost control, and employee management skills. Ability to handle multiple tasks and has a teamwork ethic, along with knowledge of construction equipment. Ensure timely, effective resolution of customer concerns and complaints to maintain high customer satisfaction.Develop and implement strategies to improve product support processes and procedures.Train and mentor team members on product knowledge and customer service skills.Collaborate with cross-functional teams to identify and address product issues and improve overall customer experience.
EMPLOYEE BENEFITS:
- 401(k): Match and employer discretionary contribution.
- Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
- Dental & Vision Insurance: Comprehensive coverage options.
- Financial Access: Credit union membership is available.
- Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
- Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
- Compensation: Base pay, annual bonus potential, and company success share bonuses.
PHYSICAL REQUIREMENTS:
While performing the duties of the job, the supervisor is occasionally required to sit, push, pull, and balance. Frequently required to stand, walk, bend, squat, kneel, balance, and use hands to finger, feel, or operate objects.The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.
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FAQs About Product Support Manager - Req ID 6390 Jobs at Ohio Machinery Co.
What is the work location for this position at Ohio Machinery Co.?
This job at Ohio Machinery Co. is located in Canton, Ohio, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Ohio Machinery Co.?
Employer has not shared pay details for this role.
What employment applies to this position at Ohio Machinery Co.?
Ohio Machinery Co. lists this role as a Full-time position.
What experience level is required for this role at Ohio Machinery Co.?
Ohio Machinery Co. is looking for a candidate with "Director" experience level.
What is the process to apply for this position at Ohio Machinery Co.?
You can apply for this role at Ohio Machinery Co. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.