Product Support Specialist
Pace-O-MaticDuluth, Georgia
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
Company Description: Pace-O-Matic has been a leader in designing, producing, and licensing skill-based games for 25 years. Committed to innovation, integrity, and empowerment, our games provide exciting entertainment for players while supporting small businesses and nonprofits with sustainable revenue. With a focus on responsible practices and thoughtful design, we help operators thrive, elevate industry standards, and make a positive impact on communities. Headquartered in Duluth, GA, we continue to push the boundaries of innovation in the skill gaming industry.Job DescriptionA Product Support Specialist acts as the key liaison between a company and its customers, providing technical support, troubleshooting, and product expertise to ensure user satisfaction. They resolve technical issues, create documentation, train users, and feed customer feedback to engineering teams to improve product quality.Key Responsibilities
- Troubleshooting & Technical Support: Diagnosing, documenting, and resolving technical issues via email, chat, or phone, acting as an escalation point for complex cases.
- Customer Education: Creating support documentation (FAQs, knowledge base articles) and conducting training sessions or webinars for customers and internal teams.
- Product Improvement: Collaborating with product, engineering, and QA teams to report bugs, test new features, and share user feedback to drive product innovation.
- Product Expertise: Maintaining deep knowledge of product functionality, limitations, and edge cases to provide accurate, high-quality assistance.
- Technical Aptitude: Familiarity with software, hardware, or specific industry technology.
- Problem-Solving: Ability to troubleshoot complex issues under pressure.
- Communication Skills: Clear, empathetic verbal and written communication for client interaction and documentation.
- Collaboration: Experience working across departments like sales, engineering, and marketing.
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FAQs About Product Support Specialist Jobs at Pace-O-Matic
What is the work location for this position at Pace-O-Matic?
This job at Pace-O-Matic is located in Duluth, Georgia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Pace-O-Matic?
Employer has not shared pay details for this role.
What employment applies to this position at Pace-O-Matic?
Pace-O-Matic lists this role as a Full-time position.
What experience level is required for this role at Pace-O-Matic?
Pace-O-Matic is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Pace-O-Matic?
You can apply for this role at Pace-O-Matic either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.